Johnny-loves-rosie Reviews

I received my personalised red bag very

I received my personalised red bag very quickly The quality of the bag is excellent quality for faux leather attention to detail is amazing Lovely comments from Kelly at Johnnie Loves Rosie I love the bags as my name is Rosie

Absolutely love these bags

Absolutely love these bags - I now own 3 The quality is amazing really soft vegan leather and I think the cost is reasonable for such high quality bags The customer experience is great too- never had any issues and delivery is quick Would definitely recommend this company

Love this from the moment I opened the

Love this from the moment I opened the packaging My bag was packaged beautifully and it was a joy to open I ordered the classic Carrie bag and it is gorgeous and loved the personalisation I had a query about the bag before I purchased and contacted the customer services team They were really helpful and their help ultimately lead me to purchasing this bag and I m so glad I did Absolutely love it

Absolutely Beautiful

Absolutely Beautiful I bought this as a gift and I m so beyond jealous on just how stunning it is Thank you so much for creating such a well made and gorgeous bag The additional strap is of such high quality and I absolutely love the personalisation Thank you again x

5 star customer service

Absolutely amazing customer service I mistakenly ordered a bag without adding the initials as it was for a gift i was keen to get this recified as quick as possibly I returned bag to JLR on a friday got it back first thing Tuesday morning Cant recommend this company enough This is the second bag i have bought as a gift will definitely be buying from them again bags are gorgeous

Good service

Although a really good service with JLR I was disappointed with the size of my Carrie across shoulder bag Please make sure you check sizes before purchase

Wonderful customer service Beautiful vegan items

Wonderful company with great customer service via email and Facebook message I love my new black vegan pebble leather Carson wallet which is such a perfect size and safe arrangement and looks beautiful I also bought a vegan crocodile card holder in ecru as a gift for my daughter and it is a lovely elegant creation

Over and above exceptional service

I don t think you ever truly know how exceptional customer service is at a company until something goes wrong and Meg at JLR truly delivered I ordered my first bag purse from JLR as a treat for myself for my upcoming holiday The ordering process was simple and I was excited to receive my purchases When they arrived I was disappointed to see that there was damage to the logo on the bag I immediately sent an email to JLR with a photo of the damaged item explaining that I was 3 days away from my holiday and desperately wanted to find a resolution Meg responded within an hour to apologise and advise that the replacement was already in production and would be despatched the same day True to her word my perfect bag arrived the next day I honestly could not have asked for anything more from JLR This service has made me a customer for life and I ll be ordering my next bag very soon

Quick customer service

I made a mistake on the personalisation I knew that if it is delivered wrong I can t use it as the gift it was intended for I quickly messaged them on wattsapp and they fixed it for me They replied very quickly likely as soon as they were open So I m glad this was fixed so easily and with no pain