Joinhomebase Reviews

OK until they help themselves to your money

The reason I moved to Homebase was for the lower cost But that lower cost comes at a BIG cost First the support is ABYSMAL They really don t think they need to respond to customers in a timely manner even if it s something urgent like you cannot login to approve payroll That is A-OK with them But the reason I am taking my business elsewhere even at a higher cost is that they basically helped themselves to an interest-free loan from my business Our last payroll had a mistake in it so my manager called them to see how it can be fixed They walked through with her and implemented the fix which was basically to VOID the wrong payroll and run an off-cycle payroll Now you would think having voided the payroll for us that they would not then go on to take out the taxes for the VOIDED payroll from our account right WRONG They blithely took out 5 5k from our account on Jan 17 two days after the payroll was voided and then they took out another 5 3k from our account on Jan 21 When I asked them for a refund they pretty much said too bad too sad it will take 5-7 business days for us to process a refund So they ve had the 5 5k since Jan 17 which means it s almost a week as of today and I m still not going to get my money back They claim to help small businesses but it s more like they want to take advantage of small businesses AVOID AT ALL COSTS

Almost 2 hours on hold still no account access

Almost 2 hours on hold to get owner access to my account this is my 4th attempt it has cost my company hundreds of dollars to manage this simple 5 minute step But since we don t pay more for phone support we are treated with disregard inadept support and left to wait by the phone becasue they can t give a timeline on a return call If you have a restaurant and care about your business paying payroll on time I suggest finding a company you don t have to pay extra to fix their own software bugs

Homebase high Wycombe disgraceful

Homebase high Wycombe after one of the worst longest refits in history and nearly a year since they ve had any signage you would think the staff would be more helpful but after a year of no customers they have become complacent and clearly lethargic I think the next move will be to close it down and change it for a Wickes or B Q or any company that gives a dame about customer service

The WORST customer support I ve ever

The WORST customer support I ve ever experienced I ve messaged 6 times now with a simple request - a bot called Audrie or a very stupid human keeps sending the same message via email All I need them to do is correct my number from the US country code to a UK code 44 so that I can add info to my account This app is a joke would give zero if I could

I placed an order on the 19th November

I placed an order on the 19th November not realising Homebase had gone into administration They took my money and stated my order would be delivered by 21st November It s now the 2nd December and no update other then from a bot which is not helpful Customer service do not answer there phone If you email you receive immediate response stating they have gone into administration and will try their best to get the order out How is it right that they can still take orders on line but not sure if they can fulfil those orders I am not able to cancel the order either

Horrible client data retention policy after closure of trial account

Very shortly after initiating a trial Homebase account I determined that it will not meet the needs of my organization After contacting Homebase support to close my account I m told that my data won t be deleted Instead they will only remove my contact information from this trial account The support agent Audrie told me that they do this in case an organization wants to access data at a later date I m baffled why Homebase would keep a user s profile active against their will Furthermore there is no data that we may want at a later date As in I never entered any data Idiotic client data retention policies such as described here is an added reason why I do not wish to be affiliated with Homebase Had I realized this crap shoot of a policy sooner I would have never given Homebase a try

Absolutely horrible customer service

Absolutely horrible customer service I messed up every quarterly filing undercharged taxes leaving me with a high end-of-year tax balance when it was correct in the form of 5 W2s were incorrect for 12 of the 15 staff

Customer support is unacceptably bad

Customer support is unacceptably bad They are difficult if not impossible to reach When it works it is great But when you wake up to 7 of your team members not getting paid because of direct deposit errors then you can t get anyone for help it s getting to the point I d rather have a different payroll vendor The AI generated hold song while waiting only increases aggravation Then after an extended period it says to call back later You can t make this up embarrassing support