Jomalone Reviews

wonderful customer service

I m surprised to see so many negative reviews on here as I ve only had excellent service from Jo Malone at London So strap yourselves in for my story This happened toward the end of November 2021 I d ordered a gift from Jo Malone online for my husbands 60th birthday which we were going away to celebrate for a few days with our dog I had ordered in plenty of time but when it came to the delivery by DHL it suddenly became a complete farce DHL turned up outside my house around 11 30am I saw the driver get out get into the back of his van I even heard him rummaging around as our window was open we live in a Victorian Terrace so we have a very small frontage before the pathway and road the driver then got out went round to the front of his van got in and drove off About half an hour later I receive an email stating that they couldn t access my property the driver could of leant over my fence and passed me the parcel So I rearranged delivery for the following day on their website for delivery to our local shop surely he d know where that was I was supposed to receive a code after entering my details nope I tried my email and my mobile I left it a couple of days then went up to my local shop on the off chance that it would be there but noThis is when I first contacted Jo Malone London by a virtual conversation They were nice enough to get in touch with DHL on my behalf and was told it would be delivered to me the following day to the original address I assumed mine So thanked the lady and signed off The following day no delivery I even went back to our local shop but no and again a couple of days later So got back in touch with Jo Malone again by virtual chat again the lady was very helpful but obviously time had passed and unfortunately the item I had ordered was now out of stock by no means their fault and they would refund the amount back into my bank account I was disappointed as it was to go with another gift I d previously ordered and received from them and by this time I didn t have time to get anything else before we were going away So I thanked them very much for trying their hardest to help me It obviously had gotten lost in transit It was a few days later when I received an email from Harriet the Consumer Experience Advisor from the Jo Malone London who apologised for the frustration I must of felt as the item I d ordered had gone out of stock and that they had arranged for a small gift to be sent to me for my understanding and for being so lovely I don t believe in being rude to someone who has no control over the problem and the day after we got back home I received the gift by Royal Mail inside was a gorgeous travel candle in one of mine and my husbands favourite scents Of course I gave it to my husband who was obviously delighted with it I had told him what happened beforehand So Thank you very much Jo Malone London I m sure it won t be long before I m ordering something else As for DHL They received my deserved wrath