Jonesandchapman Reviews

Dreadful

Dreadful Communication is horrendous Nobody answers the phone calls you back or answers e-mails Worst company I have ever had the misfortune to deal with Never again Would not recommend

I was unfortunate enough to have to

I was unfortunate enough to have to deal with Jones Chapman in Heswall after the closure of the West Kirby Branch I would describe them as a business that had no focus whatsoever on customer care A very painful experience

Really bad experience I would not

Really bad experience I would not recomend they told us what we wanted to hear but when it come to services they delaid us for months and could not provide nothing of what they ve promised charged money first thing as well WOULD NOT RECOMEND

Not fit for purpose

Emailed them to make an offer on a property as soon as it was listed No response Called them numerous times to chase up only to go to voicemail sent follow up emails Again I ve had no response and no returned correspondence from them Assuming at this point the property is now gone Useless

My 80 year old mother trusted these

My 80 year old mother trusted these guys to help her with renting out a property that was her only source of income after my father died from dementia absolutely disgusting told my mother to sort it out yourself Wouldn t touch them with a a barge pole dont go anywhere near them absolutely putrid company

Avoid

Avoid I would never use them again There must be a reason that only a few people using this estate agent Sold our house 15k less than the asking price and they said to me we have sold our house at a good price I didn t get my money back for marketing package cost as promised Very lay back estate agent offer accepted and I didn t receive the letter confirmation until 2 weeks after They didn t do the ID check of the buyer until days after From my experience I would not believe whatever they said

Absolutely disgrace they confirmed my

Absolutely disgrace they confirmed my viewing and I travel all the way in that hot weather and waited for about 45 minutes and one turn for when I phone them sorry that was misconomication and the other person said someone put his application what a joke unprofessional absolutely fuming not even one star

Woeful customer service

Unfortunately the same thing has happened yet again with this branch Book in for a viewing at the earliest possible time Then get a phone call the day before the viewing to say someone has viewed and had an offer accepted Spoke to the branch manager who said they only have 1 viewing Clark and they only work part-time This means they can only do viewings on very few days Awful customer service and goes hand in hand with when I almost dealt with them for a mortgage Branch Manager was that arrogant that he couldn t even stomach an apology

Very unprofessional

Got in touch with them to purchase a property have just put an offer through but the experience just up to this point has been extremely disappointing Viewings were not organised very well wasted over an hour waiting to view a property and it turns out they didn t know who ever was supposed to take us isn t The person at the office didn t think this was disorganised and was very rude Put an offer on a property that was confirmed it s no longer under auction but it is Not helpful or professional at all Do not recommend