Joojea Reviews

Very bad services

It take 1 month to received parcel

Terrible slow service - no phone or update after 3 weeks

Terrible service for an online phone company Im also still waiting for my fairly straight forward product iPhone 14 after the Website suggested it had stock so I ordered after 3 weeks I still have absolutely no information on it messaged them after 8 business days and they asked me to expect 6 BUSINESS days their capitals 3 follow up requests for an update still hasn t given anything other than a full week ago Hi your order is currently being processed We will keep you updated We are working to get it out as soon as possible

They did not have my phone in stock

They did not have my phone in stock and I had to leave the country for work for three months It took them nearly a month to find a phone and ship it They refused to cancel the order I had to have it shipped to a friend for safe keeping So I am away from home and using my old broken phone I wouldn t recommend buying from these people ever At this point I can t comment on the quality of my top quality phone because it is sitting unopened at a drop off location awaiting my friend s pick up Non avevano il mio telefono in magazzino e ho dovuto lasciare il paese per lavoro per tre mesi Ci voluto quasi un mese per trovare un telefono e spedirlo Si sono rifiutati di annullare l ordine Ho dovuto farlo spedire a un amico per tenerlo al sicuro Quindi sono lontano da casa e sto usando il mio vecchio telefono rotto Non consiglierei mai di comprare da queste persone A questo punto non posso commentare la qualit del mio telefono di alta qualit perch seduto non aperto in un luogo di consegna in attesa che il mio amico lo prenda

No phone or feedback for 33 days

It s been 25 business days 33 actual days and I haven t had an ETA or any sort of meaningful update on when I will receive the phone I wanted to support a reconditioned service but this is up there with the worst experience I ve had online Give this platform is Trust Pilot and Trust is about giving the consumer a feeling they will deliver I am actually starting to think this is just a scam

No update after 5 weeks on iPhone 14

My husband ordered an iPhone 14 for me on May 19 48872 to replace a broken phone Joojea initially auto-emailed saying it s on back order can vary between 3 20 working days - up to a month - which seemed very slow After no update he followed them a week later to get an estimate and got a standard Hi your order is being processed We will keep you updated We are working to get it out as soon as possible It s now June 25th no updates have come and 13 requests for an ETA or update including offering to accept any phone colour No response to the majority and no meaningful information has been received yet When you ve spent 989 and can t cancel it s hard to have another option I feel obliged to report this on TrustPilot to tell others as it s anything but Trustworthy Poorly organised company that can t tell a consumer what s going on or give a time estimate like it s been ordered it s on its way it s the radio silence that s the worst Mio marito mi ha ordinato un iPhone 14 il 19 maggio 48872 per sostituire un telefono rotto Inizialmente Joojea ha inviato un e-mail automatica dicendo che l ordine arretrato pu variare tra 3 e 20 giorni lavorativi - fino a un mese - il che sembrava molto lento Dopo nessun aggiornamento li ha seguiti una settimana dopo per ottenere un preventivo e ha ricevuto un messaggio standard Ciao il tuo ordine in fase di elaborazione Ti terremo aggiornato Stiamo lavorando per farlo uscire il prima possibile il 25 giugno e non sono arrivati aggiornamenti e 13 richieste per un ETA o un aggiornamento inclusa l offerta di accettare qualsiasi colore del telefono Nessuna risposta alla maggioranza e nessuna informazione significativa stata ancora ricevuta Quando hai speso 1000 e non puoi annullare l abbonamento difficile avere un altra opzione ma mi sento obbligato a segnalarlo su TrustPilot per dirlo agli altri perch tutt altro che affidabile Compagnia mal organizzata diteci semplicemente cosa sta succedendo stato ordinato sta arrivando il silenzio radio la cosa peggiore

don t waste your time

Deplorable customer care and no information at all 1 month after ordering Tried to contact all numbers and chats every day It ended up cancelling the order opening a claim via Paypal Finally I got reimbursed What a waste of time and what frustration

Ordered a Samsung Phone

Ordered a Samsung Phone on 5 th of August I try to contact them18 th August still no answers - disappeared

Horrible

Horrible very horrible I ordered a mobile 3weeks later I cancelled it because they are not replying my message But they still charging from my account not replying my message Scammer I m going to complain against this scammer