Joolausa Reviews

Exceptionally poor customer service

Exceptionally poor and terrible customer service agent who had no respect to listen to customer Shame on Joola and will never buy any Joola product or recommend any one to buy as the customer service is disgusting and disgrace

Bad return policy

Joola will not let you try out your paddle and return it It has to be unopened to return it Go with any one of the other brands with much better return policies

Insulting customer service

This id not about the product but the company Returning an unopened padfle still sealed in shipping box and Dan Z in customer support insinuated I was lying What a sorry company I would not have any of their products if they paid me I have no reason to lie Dan Z you would do better to treat customers with respect and decency So I refused the shipment and am disputung it on my cc pretty sad it had to cims to that

Horrible customer service

Horrible customer service Sent wrong paddle and it took over a week to get it Left message about returning it - no call back Finally got a hold of them and they sent Email asking for picture of unused paddle so they can issue an RMA - sent it to them and no response Sent it again and no response Don t buy direct from the web site

Terrible customer service Joola

Received the wrong items August 13 tried calling and emailing them multiple times without any luck Finally weeks later spoke with someone who emailed return info Asked if they would send me the correct order so I could use in tournament that was coming up They said no wouldn t send until they received the other stuff first They finally received it from what I saw on my UPS tracking Still haven t received my order and it s now Sept 25th This is ridiculous I ve sent SO many emails without getting any responses Called more times than I d like to think about with no answer only goes to voicemail that you can t leave a message with It s getting close to 7 weeks since I placed my order The clothes I bought were for playing outside during the summer months It s alll no ost October and I still don t have my gear This company has the worst customer service I ve ever dealt with or not been able to deal with Might be done with Joola at this point

The Joola 16 mm Ben John s Hyperion

The Joola 16 mm Ben John s Hyperion paddle caused me shoulder pain When I contacted customer service they told me they would not do anything for me I asked for them to replace the paddle with something else that might work better How is anyone supposed to know whether a paddle is going to work unless they can try it

They keep telling me to go back to

They keep telling me to go back to Amazon already did that and got a replacement bat that has the same fault In my opinion it s there product so they should replace it Have sent them photo getting ignored shocking company

Does anyone have any knowledge

Does anyone have any knowledge or advice For some reason I decided to purchase my first two Joola gen 3 paddles This was literally the only brand I refused to purchase in the past due to various reason including quality The Scorpius came damaged due to the awful packaging and the Magnus grit wore down on one side in less than one month Anyway the customer service has to be one of the worst in the industry I finally received a reply to scribble void and other info on the paddle but no reply for weeks since submitting Does anyone know what s going on here with this company I get that they are dealing with the USAP nightmare that we are all feeling but what an atrocious customer experience for one of the biggest companies in the game Does anyone have any luck or remarks I ll never deal with them again Thanks for your feedback

GEN 3 CUSTOMER SERVICE

I PURCHASED A BEN JOHNS GEN 3 PADDLE AND IT IS NOW BANNED I HAVE LEFT OVER A DOZEN MESSAGES AND CALLED MORE THAT 100 TIME WITH NO ANSWER THIS COMPANY DOES NOT HAVE ANY CUSTOMER SERVICE AT ALL I WILL NEVER PURCHASE OR RECOMMEND ANYTHING FROM THIS COMPANY AGAIN

Really pathetic

Whoever they outsourcing there online business to is an absolute joke Error after error Shipping the wrong paddle spellynames wrong saying one thing and doing another It s really a joke Joola makes a great paddle but whoever running the warehouse has 0 clue what they are doing