Joone Reviews

I have placed an order at joone paris

I have placed an order at joone paris the 10th of May and today the 19th I haven t my diapers or a response from the customer service I ve received automated email response saying that they ll get back to me and I m still waiting There s no way to contact someone via phone Truly disappointed just want to have a refund and I ll find another brand that offers a good service had to purchase other diapers on the mean time they claim the estimated delivery time is 2-3 business days I have 9 days and still nothing I ve purchased one month of diapers really disappointed

No answer from UK retail

Too bad there is no 0 star availability It could even be the best product on the market but unless there is a good customer experience the value drops drastically I have ordered one of their products reading that the delivery would be within 3 working day Now I understand that there might be delays but all I am asking is to let me know or better at least answer my messages I sent 4 offline requests on their messaging service through their website 2 requests during the time when the website announces there should be online operators and 2 email asking to know where my order is But no contact whatsoever At this point I don t even want the product anymore because as I said even if it s the best product in the world for me just lost all its prestige and thanks to an unmanaged website just became worthless Thank you Joone

C est le service client le plus horrible

This is the most horrible customer service I have ever received I have made an order that I paid for but the order was never delivered I sent dozen of emails to customer service and no one replied They didn t give me an explanation neither a refund Extremely disappointed and frustrated by the lack of customer protection rights C est le service client le plus horrible que j ai jamais re u J ai pass une commande que j ai pay e mais la commande n a jamais t livr e J ai envoy des dizaines d e-mails au service client et personne n a r pondu Ils ne m ont donn aucune explication ni aucun remboursement Extr mement d u et frustr par le manque de droits de protection des clients

The worst diapers we ve ever tried for

The worst diapers we ve ever tried for the baby hands down Not only did they leave my baby completely soaked in pee but the resulting rash was just the cherry on top of this disaster cake At this point I m wondering if the positive reviews were written by people whose babies are secretly houseplants

Disappointed

Had great expectations when I ordered the first nappies but was very disappointed Have friends who love them but for me they leaked I could not see if he needed to be changed and the feel was not as soft and comfortable as other brands