Joseluisjoyerias Reviews

Disappointing Quality

Disappointing Quality purchased a necklace for 148 and it has snapped 3 times I asked for an exchange but they chose to repair it again I won t buy from here again

Disappointed with rings

I bought a white gold ring in December 2022 and by February the white gold had come off the bottom I took it back to be told this was normal I left the shop disappointed Then in March I was in El Mirador and saw the girl who sold me the ring Veronica She agreed this wasn t right and had it re coated for me This took about 3 weeks In April I bought another white gold ring but unfortunately it happened again to both rings so back I went Off to the repairers again then August it happened again When the rings came back I was dissatisfied with one of them bought in December and said to the assistant could I have a refund or voucher she said she would have to email her bosses as she couldn t do this She called me the following week to offer me a yellow gold ring same design but I don t like yellow gold or have it re coated which I said ok 3 weeks passed and heard nothing so I went back up to El Mirador to be shown the ring which hadn t been sent off and advised by Davina that of it was recoated it would happen again but I could have paladium which of course is more expensive I am extremely disappointed in the jewellery which I had bought from what I thought was a reputable shop We were going to buy our wedding rings from there but we shall now go elsewhere Very disappointed

The quality is awful and the site doesn t let you submit the contact form contact

Just went to write to the company through their website and predictability i get the following error There was an error submitting the form This was after i spent ages writing I bought a bracelet to my goddaughter and it broke the first time she wore it Shes 6 and not a reckless child I m embarrassed as it makes me look like i bought it for 5 euros or something

There is no option for 0 stars which is

There is no option for 0 stars which is what this company deserves I purchased a bracelet from the store in la Canada shopping centre marbella back in may 2024 whilst on holidays It snapped when I got back to Ireland my sister brought it with her when she was going over and dropped it in and the fixed it only for it to break again on the day I got it back I contacted the shop and was told to send back for repairs but they were not helpful when I explained I was in Ireland and impossible for me to return with it They then gave me address to post it to myself at my own cost to get repaired I would never buy from here again as clearly they use cheap flimsy gold and charge a fortune for it worst customer service with no refund offered for clearly faulty goods Avoid this place at all costs