Josephjoseph Reviews

My experience with the support team was brilliant

I don t usually write reviews but my experience with the Joseph Joseph support team has been brilliant Annalise who was the support agent that helped resolve my issue was polite knowledgeable and very helpful Thank you to Annalise and the support team for resolving my issue

Best customer service I ever had

Best customer service I ever had I bought a Joseph Joseph Laundry basket though another retailer this other retailer sent it to me without any packaging so parts were missing This other retailer didn t want to solve this problem of missing parts I contacted Joseph Joseph hoping they could help me with the missing parts Jenny responded to me really fast and sent me a new item after providing her the proof of my purchase of course She was so efficient and friendly I never had such a good experience with a customer service Especially since I didn t buy it directly from them I will recommend Joseph Joseph to all my family and friends I will also add I love the quality of everything I have from them

Great Customer Service

Great Customer Service My product was damaged on the way Mariela reacted very quickly and arranged a replacement in only a couple of days Products are great too

Impressive Customer Service for Product Replacement

I purchased a Joseph Joseph laundry basket on Amazon about a year ago but the laundry bag recently ripped I reached out to Joseph Joseph s customer service to see if it could be replaced and I was pleasantly surprised by their quick and efficient response Jemimah who handled my request was incredibly helpful and responsive throughout the entire process It was such a smooth experience and knowing their customer support is so reliable makes me feel confident about buying Joseph Joseph products in the future

Outstanding customer service

Outstanding customer service I had an issue with a knife block I bought and to be fair though another retailer and contacted Joseph Joseph about this They provided speedy responses no chasing up required and resolved the issue in a satisfactory way very quickly Thank you

Top notch customer service and product

I Ordered the 6 piece folding handles saucepan with lids set I placed the order on a Sunday evening and received my order 3 days later west coast I also received a pleasant follow up email from Kokila to make sure I had received my order and was satisfied with it I was very pleased to see the careful and sturdy packaging and with the quality of the pans Very impressed with the super fast ship and great customer service Keep up the great service

Great customer service from Analise

Bought a shower caddy from Amazon and it was amazing for 6 months then for some reason it just wouldn t stick to the shower anymore we tried cleaning with different things Joseph and Joseph were brilliant and said this should not have happened and sent us a full credit note to purchase a new one

Stretch expandable Pot Stand

Nice and useful products and also great support with fast response time In this particular case the problem with the pot was solved quickly and simple by replacing the entire product not only the broken Pin

Excellent service after Evri managed to

Excellent service after Evri managed to lose my parcel from Joseph Joseph TBD customer service agent supported me and kept in touch until it was clear I wasn t getting my original order JJ issued a replacement which was here with 2 daysThank you