Jotex Reviews

kompletne dno

I am writing here because i feel hopeless In short i have ordered 29th of June 4 chairs delivery Ostr da Poland It should take according to the website max 10 days It s 5 weeks and i don t have the chairs or the money Contact with this company is useless no phone only email and the answer is always the same We are in contact with Rhenus company etc no matter what you write the answer is the same I also tried to call Rhenus but i was told i a very rude way not to call anymore and wait patiently I thought that something like that was not possible but I was wrong 5 weeks and i don t know what to do and thinkin about reporting the case to the police as fraud To jotex supervisors below is the order number if you want to confirm my story 614-20005256 And one more thing and its true not a joke There was a delivery attempt 2 weeks ago The courier arrived to my flat I opened the gate he drove in opened the truck and guess what He told me that he drove 30 km to me thinking that he had the package on his truck but somebody forgot to load it Madness

Stay away from this shop

Rhenus is the worst shipping company in the world - the courier delivered the carpet to the wrong address and Jotex blamed me for it and charged me for the return Jotex customer service does not want to explain your case they only defend the shipping company - they do not care about their customer despite hard evidence pointing to the courier s guilt Rhenus to najgorsza firma wysylkowa na tym swiecie - kurier dostarczy dywan pod zly adres a mnie Jotex obciazyl win za to i pobra pieniadze za zwrot Obs uga klienta Jotex nie chce wyja ni twojej sprawy tylko broni firm kuriersk - swojego klienta maj gdzie mimo twardych dowod w wskazuj cych na win kuriera

Worn look of the fabrics

The textile of the duvet cover looked worn faded especially in the places near the buttons in the folds of the fabrics It looked as if it was washed and used and then they cleaned it and send to the customer But the service and the payment procedure was very decent as well as the return form

The actual purchasing process was easy

The actual purchasing process was easy online however we bought our bed frame weeks ago and still do not have any estimated delivery date Jotex sent us tracking information that doesn t work because apparently their delivery partner Rhenus hasn t moved the packages from the warehouse But for the amount of money we paid we should have better estimates for when we will actually get our delivery

Received my item quickly but in a WRONG colour

Quick delivery Very nice quality of the item itself However I received the item in a wrong colour Fortunately the colour was very similar to what I wanted So based on other people s comments and issues with getting a refund I won t bother returning it

Fast delivery

Fast delivery everything correct

Excellent as always

Good shipping to Poland very nice items highly recommend the shop

Super

The package received within 5 working days The vases look really nice and decorate the room I recommend this seller