Jottnar Reviews

Customer service useless

Customer service useless and not willing to respond or help out with item not delivered and ruined Christmas gift for son Dont even have a contact number Will purchase from a reputable company next time

Customer service what service

d love to be sitting here writing a review of this jacket Instead I m looking to now having to buy a separate present for my girlfriend as this said jacket been sat in Evris depot for the last 10 days Why on earth do you use such a renowned company for being one of the worst couriers in UK I know they the cheapest but seriously you re meant to be a professional company with a military foundation Using Evri is a joke for the cost of your items going for the cheapest courier says you don t care about after sales Add to this you don t even make this clear before ordering who your courier service is as if I knew I d never order from you Every other company I ve dealt with has given options of other couriers and even Royal mail have managed to deliver on time Untill you sort out your after sales and courier service I for one will never be ordering anything from you again Need to get a grip of your courier Ps saying your telephone lines down very convenient

Poor product quality and customer service

In April 2022 approx I purchased a jacket from two jackets from Jottner and one has only been used for no more than 12 days of Scottish Mixed winter climbing over 2 winter seasons The jacket is showing bad signs of wear just above the cuffs and has actually perforated on the right hand sleeve I find this disappointing as I have a Paramo jacket which has endured 7 or 8 full winter climbing seasons and shows much less wear at the cuffs I reached out to Jottner who responded asking for the original order number and photos of the damage I sent this information over I am now experiencing radio silence No response not even the decency to acknowledge my last email I gave them one week and then mailed again to get an update and once again nothing Jottner is not cheap and for this reason I expected better product quality from the brand as well as customer service Not the case

Unsatisfactory customer service

I have been trying to contact for 3 weeks now via email messenger and instagram I am still waiting on a reply Awful customer service and no available telephone number to call them

Avoid at all costs

Avoid at all costs I paid 200 for a waterproof jacket that the first time it lightly rained it leaked Awful customer service refused to refund and ignored my emails I was really taken in by the back story but save your money and go elsewhere

Pathetic

Ordered item 8 DAYS AGO plenty of time for a present site says 2-5 working days del Day 8 not even left their warehouse I stupidly took no notice of the many postings on here to avoid A V O I D

Excellent after sales support

Overall great experience Solid products and service I bought the Fenrir coat and was impressed at the quality and aesthetic And warmth

I bought the down jacket for men

I had an issue with a pair of Vanir LTs bought from Jottnar delaminating after a year and a half of use I sent them back and was offered an upgrade because a replacement wasn t available from stock Overall they were a great company to deal with

100 recommend Jottnar to anyone

I bought the down jacket for men after owning several north face superdry and mountain warehouse jackets this Jottnar one is by far the most comfy warmest and hard-wearing jacket I ve ever owned I live in it Highly recommend