Joujou Reviews

Terrible service

1st purchase with JouJou and they sent the wrong product offered a 15 discount for an item we don t want Initially wouldn t accept return because of health safety 15 barely covers postage so I insisted on a refund They agreed to a refund - THEN emailed to say the amount is less than I paid and is also a store credit - not a refund This has taken over two weeks and now I ve given up after giving them a chance to make it right Plenty of other better stores out there will never return

To avoid

Do yourself a favour avoid them We ordered 2 items never received a confirmation order email or tracking number or anything Only one item arrived badly packaged and no invoice inside either Without any news from the other item we contacted their customer service which noticed us that the product is out of stock nothing was advertised on the website and that we ll receive it shortly After 2 months we still hadn t received it so we contacted them again So turns out that the toy 200 we ordered wasn t even launched in Australia at all and this is why they were the only website selling it At a lower price obviously to make people purchase stuff on their website So we have the option to wait no date given or get a refund with a 15 discount on our next purchase Sloppy way to advertise a website

Both items purchased were fake copies

Both my partner I purchased 2 items from this seller and both items are not genuine and believe to be copies Our friends recommended these two toys for us and their packaging have original barcodes when we entered them in to Google though our products had different barcodes all together and when we Googled them they didn t come up at all as being the brands this seller stated that they were Needless to say that we will never buy from this seller again

Horrible service don t recommend at

Horrible service don t recommend at all Stay away from these people irresponsible and they respond whenever they feel like it No craps given about any customer

Terrible customer service and poor

Terrible customer service and poor quality product for the price Not useable after one use

My product came in broken

My product came in broken I have sent many of emails with no reply from the company I have demanded to get my money back in these emails in still haven t heard a thing and it s been over a month It took me a month to get the product that was broken

Bought some fake horror figures

Bought some horror figures They were clear fakes Some were really badly made Stay away from these scammers

Been waiting over 2wks for my order to

Been waiting over 2wks for my order to ship They say 7 - 25 days to ship do to international triad witch was never disclosed when the order was put in Very disappointed in there service and will be the last time I do business with this so called company