Jouwklimaatkast Reviews

Fraud don t buy

I bought a climate cabinet december 4th I receive nothing Guy ask me to remove my review before send me something or refund me It s scam a fraud Paid attention to positives reviews Look at reviewers profiles You have to know that the same guy own Jouwtech nl Hope it will help you to don t make a mistake

scam by saying controlled product and send a dirty one with stains all over

Purchased a USED Ice cube machine on 10th of AugustReceived the item on 13th of AugustItem is too dirty from inside and have broken partreturned the item on 15th of Augustdelivered to the seller on 16th of August22nd of August did receive the shipment back with a sticker on top from the sellerSeller rejected the return saying that the item is used hence it will not be returned for a refundalthough I did buy a used item in the first place plus the item was really too dirty to be used when i did receive it had red stains inside the refregirating part will not recommend TBH

Bad products that have mold inside

scam by saying controlled product and send a dirty one with stains all over Purchased a USED Ice cube machine on 10th of August Received the item on 13th of August Item is too dirty from inside and have broken part returned the item on 15th of August delivered to the seller on 16th of August 22nd of August did receive the shipment back with a sticker on top from the seller Seller rejected the return saying that the item is used hence it will not be returned for a refund although I did buy a used item in the first place plus the item was really too dirty to be used when I did receive it had red stains inside the refrigerating part will not recommend TBH10 10 updateI actually did send a mail explaining how the appliance drop mold from water container when pushing water button and i never got a reply back

Stay away - they don t care about EU laws and will never solve your problem

Stay away This guy s business model is clearly to buy new damaged goods from big companies and sell them at attractive price to customers Which as such is good If you re lucky and you get a working model you ll be very happy and you will see people giving 4 stars If like me you get a model that doesn t work then they don t care no customer service It seems that they count on the fact that as customer you will not be able to do anything against them so they don t help as they don t want to have extra costs Just a guess based on my experience This is why you ll probably see either 4-star ratings or 1-star ratings The average doesn t mean anything You decide if you want to gamble your money I advise you to go and spend it elsewhere EU law says that within 30 days seller should 1 Repair control at customer place 2 replace with IDENTICAL model 3 refund We are almost 2 months later he still has done nothing He doesn t care about the laws and his obligations Facts Bought it on 4 10 Received it on 11 10 Up to there great I would have given 4 stars On 12 10 I realise it doesn t work will not cool down enough lost about 150eur on food On 13 10 I explain this and I get an answer but very vague OK no problem I can accept this when you buy low-cost Since then I think I have written more than 20 mails and I get about 8 replies all empty with nothing as solution So I write a negative review a week or so later In the process he threatens me that if I don t remove my negative review he will not handle my complaint On 6 11 he suggests that he takes it back tests it at his place and refund if indeed faulty This is not foreseen by the law and refused My lawyer told me that indeed he cannot request this Now my lawyer is in contact with him and I m about to assign him to court a whole lot of money I will spend as I refuse that this guy gets away with it Also don t trust the comments he writes on negative reviews They are just there to try and make the client take the blame Facts In my case he supposedly is very sorry and tells me to contact customer service I had already written about 10 mails before he wrote that comment I mentioned this to him and he wrote back this is just a standard comment we put when replying to reviews He also says I should give correct information to Trustpilot which I don t understand as these are all facts and I have all mails that proves this And be careful this guy has multiple companies jouwtech jouwmedia jouwbol jouwamazon and although I have never bought there so I cannot review I just want to advise you to be careful I have been buying on internet for years I have NEVER EVER had to deal with a guy like this I let readers judge decide

Door damaged with bumps

The fridge came damaged with bumps on the door They didn t bell to let us know they where outside they just put the fridge in front of the window From client service requested pictures from inside when the damage was in the outside

Fijn

Fijn gaat via whatsapp dat is top

sorted a problem quickly

After a tricky start they managed to sort things out for us so we are happy

Received my Mr whippy ice cream

Received my Mr whippy ice cream machine absolutely amazingggg my whole family are obsessed this came overseas super speedy everything was packaged perfectly no problems at all 10000 recommend the owner has extremely professional customer service replied straight away regarding any questions in loveeeeee with this product thanks so much Xoxoxox