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Sarah
6732 reviews
N/A
9 months ago
customer service was long and tiring and hard to resolve
I bought a car seat from them and unfortunately reading the description I thought it would be fine for my car that doesn t have an isofix system I contacted customer service for a return guaranteed by their policy and it took me two weeks to organize the return waiting for them to give me an address to send it to Another two weeks have passed and despite the goods being returned in perfect conditions I have not received any refund and they are unable to verify the status of my return The dialogue with customer service was long and tiring and difficult to resolve Quality products
riutele
6732 reviews
N/A
9 months ago
Misleading unprofessional stay away
TLDR It s a fraud do not buy from them Despite website saying shipping in EU is FREE in capital letters Turns out it is not Full story I made an order payment when through About two weeks later I still did not receive the order Then I realised that I did not get any email from them about order confirmation I emailed them their email alias to communicate with customers is marketing1 wtf inquiring about my order good that I saved order number Their response was Hello due to the shipping policy of the independent website some regions require a certain amount of shipping and customs clearance fees We understand your feelings and this is where the current shipping policy for independent websites is not perfect If you can accept this fee an independent website employee will send you a payment link If you do not accept this fee we will process the refund for you as soon as possible We respect your choice and look forward to your reply Basically they use some platform like shopify to build their site and it does not have functionality or they do not know how to customise shipping cost per country I don t care about their internal problems I am a customer and I just want a trustworthy service I wonder if I had not emailed them myself if they would ever had reached out to me Or sit quietly and hope I forgot about my car seat order and just keep my money Avoid them
Abby Jones
6732 reviews
N/A
9 months ago
Customer service non-existent
They didn t have the item in stock but didn t tell me until over a week later when I messaged them to ask where my car seat was they offered to replace with a cheaper less spec car seat or a refund obviously I requested a refund that was in September and not heard anything back Should have checked reviews before purchasing
ASIF
6732 reviews
N/A
9 months ago
Worst customer service
Worst customer service Do not order save your time I have placed qn ordered which was listed for sale after about a week I have contracted for the delivery they goes it out of stock but they never told me they can t give me the item which they sold
Laura Duncan
6732 reviews
N/A
9 months ago
Avoid this company at all cost
Avoid this company at all cost Ordered a car seat based on the fact it said can ship within 2 days and the item was in stock on the website One week went by and still no update The only way to contact them is to send a message You will notice you only get a reply at 3am in the morning - I assume they outsource everything to India After a lot do back and forth and messages not making sense and no apology and them telling me because I paid by PayPal extra checks have to be carried out before sending - even though they ve taken payment straight away Wtf I managed to cancel the order I still have not received a refund so will be raising the issue with my bank
Faz
6732 reviews
N/A
9 months ago
Stay away at all cost
Stay away at all cost after 2 weeks from placing my order I had no response and I did send them email and they replied me after 2 days and told me they don t have the pink or blue color car seat in stock and they only got black one when I ordered the pink one it was showing in stock on the website and even now still showing it is in stock