Joytunes Reviews

I don t like free trials which are

I don t like free trials which are not freeI like trials where you can use the product without a credit card and then assuming it is worth the money you can CHOOSE to pay for a subscription Trials of anything where you are asked to enter card details immediately before using I treat as a scam as both the onus is on you as a user to cancel in time AND this also depends on the company taking the money to be responsive in processing the cancellation and many organizations are lacking when it effectively comes to asking for money back

Customer service rating F-

Had simply piano from Jan 2022 to Jan 2023 Simply Guitar Logged in over 675 hours of piano where I learned over 350 3 star songs Played about 340 guitar hours the same cycle I keep a detailed logg book I ve had tons of problems along the way with the App picking up my notes with both instruments Customer service is Awful You have to contact a Robot by messanger in the Philippines if you are lucky Most of the time it takes them hours to respond back Was heartbroken my membership never got renewed after they promised me a 30 percent membership discount for my renewal Jan 15 of 2023 No I can t play my instruments Have lost all my progress for both instruments I m so not happy right now with simply piano Their billing department and customer service really hurt the company

Close to a scam - do not buy or try

Close to a scam - claims it s a 12 month free trial then I see it had charged me for a year one week later It s then near impossible to cancel the subscription- I ve now been conned out of nearly 250 from an app I never used Despicable behaviour the app and the company should be banned from apple devices

No PC Access big thumbs down

Brought a keyboard which included free lesson on simply piano as using pc completly useless as I have no smartphone to listen to inputs also I have read many reviews where people have complained about the note recognition how can an app like this not be available for pc Madness will have to look for other alternatives

They charged my credit card twice over

They charged my credit card twice over the years after accounts closed dont trust them

This is a subscription trap

This is a subscription trap and the app is a joke They ignore requests for monthly payments and then hammer you for the full annual amount I have removed the app from my tablet and made my PayPal subscription inactive There does not really seem to be a way of contacting them

They have taken 89 90 from my account

They have taken 89 90 from my account and I have absolutely no idea how why It was through PayPal who won t help either I haven t signed up to piano lessons- mystery

You may not get what you pay for

Be aware that even if you pay for the subscription you aren t necessarily going to get full access to content The developers like to do feature testing which results some users getting massively reduced content to assess how it impacts the user experience You see the movie challenge currently being promoted on its app page Looks like fun I wouldn t know since they re not giving it to me I also don t get most of the songs in the song library that everyone else has The developers think a large library of songs is too overwhelming so they re testing reduced content on a sample of users that includes me I never asked for that and I sure af aren t being charged a reduced rate to compensate for the reduced content

Trap subscription

On June 10 2024 I accepted the free subscription for one week to SimplyPiano after entering my credit card details On June 16 one day before the end of the free period I received notification from my bank of the charge of 134 90 corresponding to one year of subscription Since the SimplyPiano app does not allow you to unsubscribe I sent an email to hellosimply com for instructions on how to unsubscribe When I received no response I sent another email requesting to be unsubscribed I didn t get a response either I sent the last email on June 20 and I insisted on canceling the subscription and requested a refund of the 134 90 To this day I still don t get a response I must clarify the following At no time did I request the subscription corresponding to the position made At no time did JoyTunes announce the subscription charge to me The SimplyPiano app does not provide the option to cancel the subscription For all this and not receiving a response from JoyTunes I will be forced to report this company to the competent authorities both at the Spanish and European level Do not be fooled by JoyTunes through a subscription-trap of this type and if it has already happened to you I encourage you to report this way of proceeding to entities such as INCIBE the European Consumer Center and of course to the police I reported the improper charge to my bank on July 2 and today July 20 I received the notification from Simply proceeding to refund the 134 90 Translated from Spanish by Google Translate

Overpriced and tryed to charge me after trail

The guitar course is Okey The app is not that good cant search for songs etc After my trail i stoped it and delated my account but they tryed to charge my card multiple times so use a card that you don t usually have money on so you dont get scammed Also i think its overpriced compared to other apps