Jrcleaning Reviews

Really poor cleaning service and even worse customer service

I hired them for an end-of-tenancy cleaning for a property I was moving into First two days before the scheduled cleaning when I had already made all the arrangements for my move they tried to reschedule it from Saturday to Sunday When I strongly objected explaining that I needed the cleaning done before unpacking they agreed to keep the original appointment As for the cleaning itself they only cleaned the obvious areas and didn t go beyond surface-level work Additionally they threw away a loft pole that I had left behind a door in the morning That evening just 20 30 minutes after they left the property I realised the pole was missing and immediately contacted them They handled the situation very poorly insisting that the loft pole was still in the property They claimed to have seen it but couldn t say where Despite my urgency I needed the pole by Monday they offered no real assistance I spent nearly an hour searching for it in an almost empty property When I told them the pole was definitely missing and that they must have taken it they simply said they would check their before-and-after pictures and get back to me I never heard from them again not even a message or a call to follow up apologise or offer a solution Really poor cleaning service and even worse customer service I would never use this company again