Jsaux Reviews

Outstanding Customer Service and Warranty Support

I recently had an issue with a product that I needed to replace under warranty and the team at JSAUX went above and beyond to assist me From the start they were patient understanding and professional throughout the entire process Despite my concerns about the typical hassle of warranty claims they made the experience surprisingly smooth Their team took the time to walk me through each step answered all my questions without hesitation and made sure I had all the information I needed What truly impressed me was their dedication to making sure I was satisfied even when the process took a bit longer than expected It s rare to find a company that prioritizes its customers like this and I felt truly valued

Awesome customer service

The products from jsaux are perfect for the steam deck and the customer service is some of the best I had a small issue with my kickstand and they resolved the issue with urgency a lot more than most companies will do nowadays I couldn t recommend this brand enough

Excellent experience

Nancy at Jsaux provided exceptional customer service when I needed assistance replacing a component on my Steam Deck Modcase From the start her approach was professional yet warm making the entire process smooth and stress-free I ve been purchasing Jsaux products for years now and their consistent quality is what keeps me coming back but it s the support that really stands out Nancy took the time to understand the specific issue with my Modcase and quickly offered a solution She guided me step-by-step through the replacement process ensuring I had all the information I needed The kindness and genuine support she showed made the experience more personal and left me feeling confident that I was in good hands I feel like it s rare to find a company that balances both quality and top-notch service but Nancy and Jsaux have certainly mastered it Thanks again Nancy Your help made all the difference

The company is very good

The company is very good they sell goods with high-quality and support team is active i wanted to talk with support for an update for a dock station and they responded in 5 minutes if i will need anything else for my rog ally im surely that this company will be my choose A problem is that the transport had 1-2 weeks to arrive in Romania but this not depends of us So i recommend this company surely

Support was good and responsive

Support was good and responsive Original unit HDMI Port failed died about 2 months of use Support did a quick investigation thru a recorded video and send in a new unit for replacement Great that the company has an actual support team that actually response So far the new unit works fine

Great service and quality

Had an issue with a broken stand for the mod case and they exchanged it no problem Really great customer service and quick response time The products themselves are great I am using several of their steam deck accessories Quality of all items is very good

Great products customer service and price

Fantastic customer service Needed to change an order was resolved via email within 12 hours It was out of hours when the ticket was submitted Their products are fairly priced and high quality I ve had cables docks cases and bags from them and they re always great quality and work well Usually my go to for handheld accessories

Original brought 10ft display port

Original brought 10ft display port cable from Amazon Sadly it went out but until then it was working great Reached out to Amazon and was advised to contact Manufacturer Literally within a couple days I got a replacement cable hassle free If you are looking for various Cables for your entertainment needs check out JSAUX

I bought a screen anti glare crystal

I bought a screen anti glare crystal and didn t like how it looked I contacted customer support and they kindly send a new crystal without the anti glare treatment Definitely a trustworthy brand that cares about customers I already bought more products from them