Jsdentallab Reviews

Excellent Night Guard and Company Resolution of Initial Poor Communication

UPDATE 2 20 24 -After my initial negative review about unanswered calls texts emails to the company during the impression process I was contacted by representatives including Dylan one of the owners They were apologetic about the way their phone and email contact systems were prioritizing calls and their slow response time Dylan said they are working on hiring more staff and addressing the communication problems As a courtesy he sent me complementary night guard sprays He has followed up to see how my night guard is working out The company has provided very good customer service once I got through to them I love the lower hybrid night guard I ordered it s well made of quality materials and is durable comfortable and fits well from the impression I sent The price was excellent Overall aside from the communication problems during order processing it s been a better experience than at my dentist - much more cost effective and a better product I m glad I purchased from JS Dental and would now recommend them and will use them again for my future night guards -----They do not respond to texts emails voicemail requesting support Their phone system says they don t have staff to answer phones but they respond to texts and emails quickly normally within two hours In actuality within that timeframe they send an automated reply that says they ll be in touch within 24 hours then nothing I m trying to get feedback on a first impression that I m uncertain about for a night guard as they suggest It s been over 3 days since I took the impression and sent them photos as instructed I have sent follow-up texts emails and left a vm today still no reply They shipped the impression kit pretty quickly but it s like no one is home for assistance or support I wish I were having the same experience the other reviewer on Trustpilot had last year It s like the lights are off there I was so hopeful after positive customer reviews and choosing them over other companies because they seemed more legit and responsive with a quality product and decent pricing Someone please get back to me Order 555025

Perfect Fit Great Customer Service

I am extremely happy about the incredible immediate and personal responses to all of my inquiries The fit of my guard was perfect and a fraction of the cost from my dentist who quoted me 500 but then added an unexpected 300 for the mold and it never fit properly then instead of fixing the device they started to grind down my teeth I was so disenchanted but then I tried this service no worries because they checked my impression prior to creating the mouth guard and it is wonderful I am so satisfied that my husband is ordering guards as well I can t be more happy

Wonderful Product and Experience

The end product is amazing and I base my review on the whole process This is my 2nd guard The old one is now my backup travel guard It also is great and is saving my teeth I m a bad grinder I bite thru a football mouthpiece in one night I d it stays in Not these My initial impression was not perfect and turned out an imperfect guard They sent a new impression kit and the new one is perfect I received a great magnetic case for the length of time it took and a sonic cleaner previously none of which did I request or expect I will definitely ne purchasing another in the future when this one wears out Both are very comfortable and I have the thickest most durable Thank you again

I had an issue with my night guard and have been very happy with the help of the JSD team

I had an issue with my night guard and inquired about solutions I was kindly offered a replacement guard made of a more accommodating material for my situation The customer experience has been fantastic and I m very thankful and appreciative You re doing it right Thanks very much

JSDental is the best thing to happen in

JSDental is the best thing to happen in the dental world ever JSDental makes the best fitting comfortable TMJ devices I have ever worn The price is an incredible bargain Every year I order 10 uppers and 10 lowers for the same price I paid my dentist for 1 TMJ device Plus the teeth whitening kits are awesome The best part is you do it all yourself making the moldsetcandcustomer service is always there to help if you need it

Finally got a niteguard I can sleep with

The best customer service around They really want your appliance to work for you Great product and super reasonable price I spent 1000 on one that my dentist made me that wasn t anywhere near the quality of these I d recommend the 3mm 4 D one they sell Very comfy and no more waking up with TMJ

Great craftsmanship wonderful customer service

I am a repeat customer with JS Dental and have been very satisfied over the years They take the time to understand your needs and make a big effort to provide the guards that work best If they do not fit Dylan will work with you and make custom ones that fit like a glove I am very satisfied with my experience with JS Dental and recommend them to others

Outstanding Customer Service

I ve been using mouth guards for my TMJ for over 30 years I used to get my guards from my dentist for many hundreds of dollars Once online avenues opened up I tried using them as well JS Dental Lab is the 3rd such company I ve used The other 2 places offered similar services but their products never fit quite right Their customer service and return replace policies didn t work for me Enter JS Dental I got two guards - a thicker one for my lower teeth and a 1mm for my upper teeth mainly to keep me from chewing through the lower The fit wasn t perfect and felt like my teeth were moving a bit when I d wear it at night Customer service was OUTSTANDING Dylan worked with me to get the guards right and fitting like they should I ve finally found my go-to for guards Thank you

Love the ultrasonic cleaner

Love the ultrasonic cleanerSo easy to add to your order andMakes it so easy to clean yourTMJ devices