Juliatravel Reviews

Scam alert - Julia Travel Buyer Beware

Scam alert - Julia Travel Buyer Beware Julia travel are responsible for ruining my Barcelona holiday Avoid using them at all costs I purchased tickets for the Barcelona stadium tour and Julia travel refused to email me the tickets They advised I had to collect the tickets in person however the tickets were purchased online at 16 45 and their office closed at 17 00 I told them its literally impossible for me to travel to their office in 15 minutes before closing They said I can get the tickets the next day but this was no use as my flights home were the following afternoon Thus the next day I got a taxi to their office and a member of staff who was all smiles and very nice said no problem I completely understand i will leave a note on file and rest assured you will get a refund of 72 euro I then arrive home back in Ireland and two days later I follow-up only to be told I m not getting a refund In short Julia travel are aware it was not possible for me to go on the tour I made them aware of this immediately They then lied about a refund and only told me it was denied after I arrive back home My advice to other travelers I used many tour operators before and I don t like leaving negative reviews but I can honestly say Julia travel has been the worst company I have ever had the misfortune to deal with I hope this review helps others avoid this company Even if I don t get a refund I m happy if I can help others avoid this company

Disorganized

We did not choose Juli Travels as it was chosen for us by Exoticca Travel when we booked our Portugal Spain tour through Exoticca The Portugal tour was completely managed by Exottica which was ok but Juli Travel in Spain was a disaster This is a one disorganized company they made a lot of mistakes in the tour plan They gave two people the same train ticket Madrid - Barcelona and both of us had to deal with the pissed off train conductor I had to reach out to Exoticca and they found their mistake and sent the right ticket via whatsapp Though it was fixed half way during the journey it s scary and stressful to say the least Unlike Portugal tours where they come to your hotel to pick up Julia Travel wants us to come to some meeting point without any clear address or direction that you can get an uber or taxi so we ended up missing part of the tour on one day and the entire tour on Barcelona because there was no taxi or uber we can find from the hotel they put us on So we ended up booking another tour on our own again stress additional cost etc What is the point of booking a tour company if you had to run around and catch-up with them using the worst possible directions in Spanish to make it even worse Overall it was a bad experience with Juli Travel

Julia Travel lied to us

Viator booked our excursion to Caminito del Rey Spain with Julia Travel What a mistake On the day of the excursion we drove 1-1 2 hours to the designated bus stop As other tour busses were lining up I noticed that there wasn t one for Julia Travel I called and was told the excursion was cancelled Because of yesterday s heavy rains Caminito del Rey is closed down You can ask for a full refund or try next week when we were heading back to the U S So we opted for a full refund which we had to do through Viator It turned out that Caminito del Rey was not close after all and other tour companies were running on schedule That meant Julia Travel lied to us Fortunately we were able to join visitanddo com as they had last-minute cancellations I highly recommend vistanddo com

Terrible

Terrible We had a confirmation but they said that the tour was full When the seller viator try to call them to see whats going on they refuse to talk to them

SCAMMERS who ruined my trip to barcelona

I stayed in Barcelona to visit the sagrada familia Ultimately for nothing and now you have wasted my time money and energy I neatly bought my tickets for a tour guide at Julia travel via get your guide That s how I received my tickets and confirmation After I checked out of the hotel I went to wait for the tour that would be at 3 00 PM I was also there in plenty of time after I wanted to register at the desk the person behind the desk indicated that there was no room left Few seconds later the same is told to another person and that the only option is to move the booking to another day or request a refund This is absolutely disgusting without any understanding that I booked an extra day hotel for this visit and also only waited for the tour after checking out of the hotel After this I would immediately leave back to the Netherlands I think this is absolutely NOT normal and really NOT possible And then also that it becomes my problem that it supposedly went wrong with get your guide While they already have a ready-made form that they are so-called Sorry that there was a problem when booking the ticket which is that they do this more often This is my complaint and you should NOT BOOK at Julia Travel they are scammers I want to get my full amount back You ruined my trip to barcelona

Avoid Julia Travel

Would advise anyone who is thinking of booking with Julia Travel to avoid this company at all costs Traveled to Tangier with this company to our regret as the tour is mainly a sales trip for carpets and argon oil Tangier is a beautiful clean city and had more to offer than Julia Travel offered us On our return to Spain and eventually to Wyndham Resort we were abandoned at side of the road to be told which was a lie that a shuttle bus had been arranged for us to take us back to our accommodation We are fortunate that Wyndham is a reputable company and they came to our assistance after getting hold of the night manager who arranged transport back to our accommodation

Do not book with Julia Travel

Do not book with Julia travel ever They don t care what your circumstances are ever Once they have your money that s it You can scream bloody murder and they won t care All you ll get is an I m sorry there s nothing I can do about it

The worst customer service possible

The worst customer service possible When you board their Hop in Hop off buses they scan your tickets each time you do that My friends traveled before and told me that they do I bought my tickets online but never used those They were good for 48-hours use I have called them to get a refund since I haven t used them They declined Quite rude too Called Expedia and they tried to talk to Julia tours but to no avail In a nutshell if you happen to be in a similar situation they will never refund your money Once again I have never used the tickets called them right away not a week later And they can easily verify that the tickets weren t used as they re scanning those barcodes on them The worst experience in Barcelona for me They want your money even if they didn t earn it In my eyes they stole my money Thieves

NEVER use Julia Travel imo

I attempted to book a Barcelona hop on tour on Expedia I received a message that it didn t go through so I paid for the tickets on the bus Once I was seated the tickets came through on Expedia I immediately wrote to Julia travel- no response I wrote to Expedia who said Julia travel won t refund me Do NOT do business with this unprofessional organization They only want your money -2x the cost Very poor operation