Julibees Reviews

Item not matching description shipped from China

Wth I believe this company is posing as a local small business They put in a lot of effort to appear like a local small business owned by a couple in the UK Well the item I purchased clearly was not the one pictured on their website arrived with a Chinese shipping label No branding

I have placed an order and I am unable

I have placed an order and I am unable to get in touch with anyone I have rung them FB Insta Whatsapp email Somehow there is no response whatsoever and this is quite concerning for me

Please can someone respond to either my

Please can someone respond to either my email WhatsApp facebook message or facebook review so I can organise sending my order back Your customer service so far is below par definitely not available 24 7 as you state on your website

The website is misleading

The website is misleading Stating free returns However upon receiving items they were not suitable for my pet product itself seemed fine I was advised they can refund 15 of my premium if they provided me with a return label or I pay for return myself I queried what free returns within 30 days meant they advised if you request a return within 30 days they do not apply a charge I am not sure how much sense this makes as the refund they have suggested is 15 Disgusting and misleading Rubbish

Avoid Complete waste of 80

Really long wait for delivery 2 weeks poor communication response to emails very slow no tracking info Product was appalling quality fluff coming out of pillows You have to assemble yourself cover ill-fitting and not as per pictures

Ignoring my requests to return items for refund

I ordered two back packs for my cat both of which are not big enough I have contacted them FIVE times so far and no response They are not cheap I advise avoiding this company

No contact after purchase

I bought a carrier for my cat on the 26th of February and the only communication I have is that my order has been confirmed I ve emailed DM d on Instagram been ignored and I think I ve been scammed As of today 03 02 2025 I haven t received any updates on my order or any response from the store Just lost 48 pounds I guess

One of the best doggy purchases we ve ever made

Our 2YO doggo had outgrown his car seat and frankly we were sick of lugging both that and his bed with us every time we travelled After searching high and low for a car seat bed combo that we felt we could trust a lot of the ones on Amazon sounded flimsy unsafe and poorly made didn t cost silly money and was comfy enough to get the seal of approval from our picky prince we settled on trying the UltraSoft Large Dog Car Bed from Julibee s I will admit I was sceptical as there weren t many reviews but after a deep dive through Instagram tagged content we decided to go for it It arrived relatively quickly around a week I assume from outside the UK and their customer service team were super helpful and responsive when I checked that it would get here in time for our next trip It arrived disassembled and vacuum packed but very quickly regained its puffiness and shape It was really easy to put together and we were impressed with the soft cover and well filled cushions When the seat is zipped up it is still a really good size with ample space for our 9kg boy on long journey s The next test was a week away covering 1000 miles in the car The little prince seemed very happy enjoying having a headrest and nest to curl up in and more space to stand up stretch his legs and look out of the window The seat felt secure with a fabric loop for the seat belt to go through at the bottom and a clip on strap that fits around the headrest There s also a clip inside the seat to attach to your pups harness never the collar Now for the biggest test of all would the picky little prince willingly sleep in it at night With baited breath we unzipped the front panel to give him space to stretch out and watched as he trotted off at bedtime promptly curling up and falling asleep -despite it not being his usual extremely loved bed This continued day and night for the rest of the week so huge tick We travel a lot especially by car and this product is a game changer that allows us to pack a bit lighter whilst still giving our boy a cosy space of his own away from home I ve been recommending it to all of our friends with dogs wanna hit me an affiliate link Juliebee s 10 10 product let s hope it stands the test of time

Had to put a teddy blanket in as the

Had to put a teddy blanket in as the bottom cushion is in long tubes and not 1 flat cushion Nevertheless my doggies can spread out and be safe in the car