July Reviews

Received WRONG Luggage Someone else s

Ordered two plain NON personalized Carry Ons One came personalized someone else s order Now I am unable to use it for my 4th of July trip Very disappointed especially after doing a lot of research between July Away and Monos I guess I can just use a garbage bag for this trip

July Luggage poor experience

We pre-ordered a carry on and check in luggage set in blush pink on 10 2 2023 Charged full amount on this day and on 10 18 2023 we were told the items would be priority shipped to us within 7 to 12 business days On 10 25 2023 we were told there was an issue however they were going to get the bags to us finally on 11 10 2023 we were refunded our money because the bags never did ship we do still really want the bags and not sure what the disconnect is but after a month the company never shipped the bags very sad because there are good reviews on the bags but if we cannot even get the bags after being charged over a month ago is just bad customer service

Lifetime Warranty is a Farce

I was really beyond disappointed to learn that my carry-on suitcase would not be eligible for a replacement part after the laptop sleeve was detached and lost during transit I purchased luggage from this company as I was intrigued by the Lifetime Guarantee that they advertise since I travel every week but then was told I would need to pay 85 to have a replacement part shipped to me after it fell off after less than 2 years of use I was not even asking for a full replacement just 1 part of the bag and provided photo evidence of the damage and lost sleeve I would not recommend paying so much money for low quality luggage when pieces are easily detached damaged and the customer service does not suffice Do better

Terrible

I purchased the July check-in and carry-on luggage in brown from the Vintage collection in late 2023 They were used for one trip and two destinations 98 of the time the luggage was lying on the floor in the hotel room The amount of scuffing and distress on both bags is phenomenal Both bags look as if they have been around the world copious times I contacted customer service and attached images but they refused to assist me even though the advertising byline for the Vintage collection is Say no to scuffs Nothing cramps our style like scuffs Our limited edition Heritage Trunks have a scuff-proof crush-proof shell to withstand even the bumpiest of turbulence All that s left to do

Terrible quality luggage

Only 3 trips and my suitcase is scratched all over and looks about 5 years old Expensive price but cheap quality Very disappointed

Abysmal Customer Service

I purchased a July luggage set carry-on plus checked bag When I received my order there was a defect with the checked bag For over a week I have been trying to receive assistance from July to exchange this bag for a new one I have gone through the return screens and there is no option to exchange I ve contacted July customer service numerous times and each representative issues a canned message rather than trying to understand and rectify the issue Due to the time change between Australia and the US email communications are limited to one a day I requested a phone number so I could speak to a live individual and my requests are ignored Given the price point of this luggage this horrible customer service is inexcusable

I returned an item and opted for gift

I returned an item and opted for gift card but it s been a week no gift card or communication at all I tried to contact them numerous times but no reply or update No contact number to reach them It is really frustrating and I lost couple hundred bug my order number is Order JULY086819607

DO NOT BUY THESE SUITCASES

COULDN T RECOMMEND THESE SUITCASES LESS their customer service is also awful i purchased the july checked trunk in matte brown and after ONE flight it was so scuffed that even with vigorous scrubbing it wouldn t come off i spoke to the customer service team and they were no help at all told me that cosmetic issues were my problem if i didn t care what my suitcase looked like why on EARTH would i spend 600 on a july suitcase huge huge waste of money i m okay with some scuffing over time that s to be expected but not extreme scuffing after one use

I purchased a Checked item of

I purchased a Checked item of luggage However there is a niggling fault on the locking mechanism and the wife is not keen on the colour So tried to return it within the 100 days policy period I am willing to change the luggage for a different colour However the process for returns requires you to take a photo of the unused luggage This I did but I can t upload it as the website states the photo is over 4MB which is ridiculous as it is 515kb So I cannot get beyoud this stage to obtain a return label So tried the telephone number given 4412345678 which is an invalid number I am extremely irritated by the whole process They are extremely fast when it comes to taking your order and money and sending it to you but there the efficiency ends Not sure what to do now as the email address link they give on the website just comes back as a delivery notification status - Failure This luggage is not cheap so an investment in customer service and a reactive website would not go amiss If someone at July reads this perhaps you would extend the courtesy of contacting me initially by this site I will require a telephone number that is valid as I wish to speak to someone Ok this is 6 hours later So my order number is UK72649161 I forgot to input this information Eventually I managed to communicate with a bot on their website The highlight of this communication was that it gave me an email address to enable me to communicate with their Happiness Team So I communicated and pointed out that I wished to return the case within the 100 day period You are able to do this even if there is no fault However the Happiness Team ignored the fact that I was returning the luggage within the 100 day timescale They said I had to send them an email video of the fault Not sure how I am suposed to do this and they didn t tell me I responded pointing out that whilst there is a fault that is not the basis upon which I am returning the luggage It is to be returned because I m within the 100 day period So provide it has not been used and it is in its original state and packaging you comply with the 100 day return policy All 3 conditions are met by me The email was sent and guess what it bounced back The reason specified was that the inbox was full or was receiving too much mail at the moment I can t imagine why July is receiving so many emails at the moment Several ideas have formed in my mind but perhaps this is not the time or place to air them other than to say it is a Friday afternoon and the sun is shining in England and most of the Happiness Team are probalby working from home No idea how I progress this sorry tale but I have now decided to cancel the order all together Watch this space So it is the 7th August Nothing happened over the weekend but on Monday a response saying Hi I replied setting out again my issues as specifed above There were 5 or 6 issues so to make it easy I did short one sentence paragraphs They came back on the 6th August having ignored all of my points and telling me to click a link which sent me to a web page I had already visited several times I inputted my details but once again I received a message telling me my photo exceeded 4mb So I replied asking them to read all of my last email and then set out my requirements again this time using numbered paragraphs to make it easier for them It s gone quiet and the dreaded Happiness Team is my only method of communication with July No ideas about what to do now My 100 days is ticking away