Junkluggers Reviews

Used them twice

Used them twice - June and Sept 2024 The experience with the guys who come out was good But trying to get a charitable receipt is a lot of work The website says 14 days but you have to follow up multiple times and then the receipt is for 1 10 the amount donated the true charitable and not the junk Seems odd The website should be updated to reflect how it is really working I even replied to their survey over a week ago and never heard from anyone Lori-Ann who I booked appointment with said there is nothing she can do but will pass my info along Again a week and haven t heard from anyone In June same runaround until I finally received the receipt I never write reviews but felt I needed to let people know

Came to my rescue when another service NEVER ARRIVED

After 8 hours of waiting for someone from the Load Up service with a scheduled 3 2 23 pick-up date that NEVER ARRIVED plus 3 hours of trying to reach a Load Up representative via multiple email and text messages on-line Contact Us forms and phone calls each time I was placed on hold for 30 minutes I also contacted another San Antonio removal service Junk Luggers that was willing to donate to charities e g Arms of Hope and or refurbish my older furniture items At the last minute i e at 5 PM on 3 2 23 I spoke with the Junk Luggers scheduler Antonia who jumped through hoops to get me scheduled for a next day pick-up with LESS THAN 24-hour notice i e BEFORE the new furniture was to be delivered in 36 hours plus accommodated my work schedule after I already wasted an entire day off waiting on the Load Up service that NEVER ARRIVED The best part of the Junk Luggers service was that I was able to actually speak to someone plus they sent email text message updates including phone calls on before they showed up on time FYI Junk Luggers does offer a Military discount but their cost is per truck NOT per weight or the number of items for pick-up so their total was 1 75 times higher than what Load Up quoted but again Load Up NEVER arrived whereas Junk Luggers showed up ON TIME and with less than a 24-hour notice plus donates to charities and or refurbishes items to prevent placing non-degradable items into the waste dumps Every part of the process with contacting and dealing with the Junk Luggers company and staff was exceptional I wholeheartedly recommend Junk Luggers and will use their service again when we eventually remodel 2 rooms

Excellent Service

My wife spoke too Brian from customer service He explained everything in detail Excellent He had his men stop within hrs too remove furniiture The two men that arrived were EXCELLENT Highly recommend this company

Wayne Dillon from Lexington Kentucky

Wayne Dillon from Lexington Kentucky Branch were professional from the get go Fast efficient and a great price I would hire them back in a second