Jupiter Reviews

Absolutely horrible

Absolutely horrible service and experience I saw the very bad reviews online but I thought I was just buying a new bike and ignored them DON T DO THIS I bought a new e-bike and the battery was burnt after two weeks Recognising the issue the store promised to order a replacement battery Three weeks and several phone calls after they tried to give me a clearly used battery for replacement while claiming it was new After showing the obvious marks of usage on the replacement battery to another employee he simply replaced it with the battery of another bike that was for sale there and gave me that one instead So i had to wait 3 weeks and spend money on commuting only to get something that was in the shop available all along Surely a shop to be avoided

Look elsewhere

When I went to collect my new bike I noticed that the paint was heavily damaged After I managed to convince the employee there that it was not dirt but an actual damage they ordered a new bike for me no apologies whatsoever The new bike was supposed to be ready after two days but it arrived only 4 days after and a few phone calls to remind them about it Well once home I went for a ride and I was hearing a strange noise coming from the front wheel Guess what They forgot to properly screw the wheel to the frame and I risked to lose the wheel while riding the bike If you need a new bike look elsewhere

Horrible service

Horrible service Do not use this shop It might not be a demand by law to do cash returns but it is nevertheless horrible service not to I was not informed when I purchased the item and when returning the item I was told that your return policy was noted in the fine print on the receipt During the purchase I explained that I would bring it home to evaluate the product No one told me of your return policy Flexibility would have been to give me my money back This kind of behavior is dishonest Do not give them the benefit of doubt

Website not updated

Website not updated So many references available but then none of them is available for purchase I tried with 4 different references

Confusing with happy ending

I ve bought a bike on sale online on jupiter cykler website however after ive paid they have called me to tell me that the color that was on the website actually doesn t exist They had two other colors out of which m girlfriend really liked one so it was ok in the end

Awesome

Good good good

Best customer service ever

On June 2 this year I went to get something fixed on my bicycle I thought that this place on Vesterbro Torv would do the job but when the guy realized that there was not much money to make he turned me down by saying they were closing soon and that I would have to come back next week I proceeded to Jupiter A man by the name of Rasmus took care of my bike under 5 minutes I am glad that customers matter to Jupiter and I am also glad that I purchased my Von Bakkaus bike from them 5 years ago Rasmus Keep up the good work -

Super fin service

Found no problem Delivery was on time Good website