Justrecliners Reviews

Sorrento rocker recliner

I bought a Sorrento rocker recliner based on reviews of the company and their recommendation Expensive mistake Within 18 months the leather started to flake off This was apparently due to my bodily fluids In less than 2 years the motor stopped working Unfortunately that happened in the middle of the pandemic and an immediate resolution was not possible so I decided to remove the motor so that I could continue to use it as a manual Less than 4 years after purchase the mechanism has failed so that it will not return to the upright and the leather has sagged badly It is now unusable Jonathan - and latterly Josh have been unfailingly polite and understanding but not especially helpful According to Josh I must have had one of a bad batch and I have been unlucky I was hoping for a reasonable discount on a replacement more lucky purchase but to no avail I have now ordered a replacement chair from a company with a very good reputation and long guarantee and will shortly deliver the Sorrento to the local tip

Unwilling to have defective super uncomfortable chair returned

Bought a chair shortly after moving and I should ve checked that they only have a two week return window Regardless the chair was incredibly uncomfortable even though I tried the same make and model in a shop but with a different fabric and that one was fine The gentleman at customer support initially thought that maybe my chair was under-filled after seeing pictures but once they have spoken to the manufacturer they claimed it was fine and the backrest was supposed to be soft and squishy for comfort even though everybody knows that in order for the back muscles to relax you need support with some level of firmness As they have a ridiculously short two week return window I am now left with a chair that I can t use and even my teenage son finds it incredibly uncomfortable In short they are selling products not fit for purpose and or unwilling to replace a defective chair

I bought an ex display chair it came

I bought an ex display chair it came with no instructions incomplete tools and flimsy inadequate packaging Spoke to company via chat they did not want to take back the chair unless I paid for return fee up to 70 The returns policy is ambiguous They recommended I assemble the chair anyway when I really wanted to return it I am not comfortable dealing with companies that make returning anything that is substandard - no instructions could be provided no spanner that they said they would send next day - two days later still not arrived

Poor quality

Two years ago I purchased a Pisa swivel recliner in faux leather The head rest is disintegrating The chair cost around 350 to me a lot of money I certainly would not recommend Just Recliners

Houston Powered Real Leather Swivel Recliner

I e-mailed Jonathan on 21 July 2024 about a lower price for this chair and asked him for some general advice about buying a recliner but he has not bothered to reply Not a very encouraging sign for prospective customers of this company

Why can t all companies be like this

Had a problem recently with the two Pisa recliners bought approx 3 years ago Contacted them and dealt with Josh although way out of any warranty Josh went above and beyond to help resolve the problem All sorted Cannot praise them enough if your looking for recliners look no further great product and great service

We were reommended to just recliners

We were recommended to just recliners by friends in Scotland and must say that the service we received was second to none We ordered two Nice chestnut leather recliners but we had a problem with one which was sorted within 24hours The professional attitude from Josh was great I would recommend this company to anyone with great confidence THANK YOU JR

Great service with returned item

We ordered the Dubai recliner from justrecliners co uk Unfortunately the recliner wasn t suitable for us armrests too low so we returned it The service from Just Recliners was faultless Initial communication and delivery was excellent and they quickly arranged collection and a refund when we asked to return the item

My new chair is still mega comfy

My new chair is still mega comfy Reading telly laptop working I bought it after sitting in a friend s Biaritz for taller peops Mine is the Cairo Cause it s got nice fabric and I prefer the wooden feet to carpeted cone Customer service were really helpful too