Jw Reviews

Cancelled order after a week of waiting

Purchased 2 x 64GB RAM online they packed 1 without the product and the package arrived signed and empty The say because I signed means I accepted it Trying to communicate with them is like talking to brick wall met with total apathy THIS COMPANY IS THE BIGGEST SCAM ACCC and Fair Trading complaints to follow

Disgusting customer service

Cancelled order after a week of waiting for shipping Happy to take your money even without stock Not acceptable

Buyer Beware This seller does not care The worst customer service

This seller was supposed to send me a replacement NVMe SSD Drive but since the parcel was poorly packaged it s either the seller did not put the drive in the parcel and has been dishonest or someone has tampered with it and stole the drive during transit The seller was unwilling to help and the customer service does not care customer service thinks I m the one who s being dishonest Ask yourself this question How can they post an expensive drive by poorly packing it and not insuring it as well I have shopped with many different computer shops before and JW Computers is definitely the worst Buyer beware You ve been warned

Purchased a MSI laptop the power supply

Purchased a MSI laptop the power supply for which was DoA Cannot get them to even answer an email let alone replace it Call them and spend 40 minutes on hold only to have the call disconnected

False advertisement

False advertisement Ordered laptop and as per delivery 4 working day has been 2 weeks no updates a d no body can answer questions useless customer service Wonderingbif this is a scam

Ordered something from a 3rd party

Ordered something from a 3rd party partner waited almost 2 weeks and it got cancelled for no reason Very disappointed

High restocking fees for exchange orders

Wanted to replace a new computer monitor still in box from 27 to 32 but they charge 5 to 25 restocking fee depending if the item packaging was already opened or not Many places are fine to replace without extra charge if still new in box I even offered to drop off and pickup from the same store Also a refund incurs the same fee I would avoid ordering from JW Computers as they do not have a good customer care policy I hope they can improve on this in the future

DO NOT TRUST

Purchased an item and after 9 days called to be told they didnt have it instock would have to order it in and couldn t give an ETA Wouldn t ever recommend these guys Horrible service