K3homes Reviews

Terrible unresponsive company K3Homes

We recently rented Villa Barbara in L Escala Costa Brava Spain through K3 Homes The wiring of the house seemed faulty as we lost power on 3 occasions but the fuse hadn t tripped so the wiring appeared to still be live and unsafe There were problems with the cleanliness as the toilets were dirty upon arrival The swimming pool pump system was broken and therefore the pool water was murky and stagnant for 3 days out of our 7 day holiday The sockets were hanging off the walls in the bedrooms The aircon was broken in one of the main bedrooms which meant we couldn t sleep for the entire week of our stay When we complained about all of these issues K3 Homes argued that the toilets were clean but they did not come to inspect them They also did not send anyone to look at the electrics or sockets hanging off the walls when we contacted them in an emergency They did not provide any alternative ways of being cool at night such as fans or portable aircon unit K3 Homes had been aware of the aircon problem at least 4 months prior to our arrival as you can see other reviews for the property complaining about it Although they sent a pool maintenance person they confirmed that the whole system needed replacing K3 Homes were largely uninterested in responding to our other complaints and they stopped communicating with us even though we did as they asked and sent them photographs of all of the problems The time it took to attempt to resolve all of these issues had a significant impact on the quality of our holiday our ability to relax and enjoy it We paid over 5000Euros for one week for a substandard accomodation which was potentially unsafe K3Homes refused to engage with our concerns and when we complained via booking com they did not communicate with us directly and have subsequently declined to offer any compensation for the negative impact this had on our holiday I would definitely avoid booking a holiday in Villa Barbara L Escala Costa Brava Spain or any holiday home via K3Homes in future