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Based on authentic user experiences
Katherine Burkinshaw
6733 reviews
N/A
7 months ago
Terrible unresponsive company K3Homes
We recently rented Villa Barbara in L Escala Costa Brava Spain through K3 Homes The wiring of the house seemed faulty as we lost power on 3 occasions but the fuse hadn t tripped so the wiring appeared to still be live and unsafe There were problems with the cleanliness as the toilets were dirty upon arrival The swimming pool pump system was broken and therefore the pool water was murky and stagnant for 3 days out of our 7 day holiday The sockets were hanging off the walls in the bedrooms The aircon was broken in one of the main bedrooms which meant we couldn t sleep for the entire week of our stay When we complained about all of these issues K3 Homes argued that the toilets were clean but they did not come to inspect them They also did not send anyone to look at the electrics or sockets hanging off the walls when we contacted them in an emergency They did not provide any alternative ways of being cool at night such as fans or portable aircon unit K3 Homes had been aware of the aircon problem at least 4 months prior to our arrival as you can see other reviews for the property complaining about it Although they sent a pool maintenance person they confirmed that the whole system needed replacing K3 Homes were largely uninterested in responding to our other complaints and they stopped communicating with us even though we did as they asked and sent them photographs of all of the problems The time it took to attempt to resolve all of these issues had a significant impact on the quality of our holiday our ability to relax and enjoy it We paid over 5000Euros for one week for a substandard accomodation which was potentially unsafe K3Homes refused to engage with our concerns and when we complained via booking com they did not communicate with us directly and have subsequently declined to offer any compensation for the negative impact this had on our holiday I would definitely avoid booking a holiday in Villa Barbara L Escala Costa Brava Spain or any holiday home via K3Homes in future
James Norton
6733 reviews
N/A
7 months ago
Really Bad Experience
I recently co-rented a property with friends via K3Homes The villa we rented had some problems such as lack of cleanliness on arrival a pool that was not fit for use and faulty air conditioning The television and speaker system was very fancy but didn t work cables were missing and looked unsafe There was no information provided by K3Homes about the villa in terms of safety e g where the electricity fuse box was and we spent close to two hours after a power outage trying to locate it Even though we spent several thousand pounds on a property that didn t deliver my issue is with the way K3Homes made no attempt to respond to or tried to fix any of the problems we encountered The emergency WhatsApp number they left went unanswered and when we called into their office to try to arrange an alternative solution to the broken AirCo in one of the bedrooms they seemed totally disinterested and did not help in any way They are clearly a company that cares more about money than customer satisfaction I would strongly recommend avoiding using this company
Linda Nell
6733 reviews
N/A
7 months ago
I can not recommend K3Homes
I can not recommend K3Homes Two weeks ago my family and I rented a House by K3Homes in Escala It was booked by Airbnb The house was far away from the description It was more like apartment next to a highway nothing like a quiet place you can relax The bathroom s were dirty so like every single table and the Pool The kitchen was nearly empty we had broken pans and some doors were broken We told K3Homes our criticism but they didn t help We had the opportunity to move to an even smaller House with additional cost Thanks to the Airbnb support team to help us so we could move out and get our money back
Norman Klug
6733 reviews
N/A
7 months ago
CLEAN THE HOUSE 449
After 4 years as custumers last reservation october 2024 k3home keep the caution 200 for cleaning the house i already spend 249 for cleanind we used too clean before leavingi will never rent again