Kaiyo Reviews

I sold two items on Kaiyo in June

I sold two items on Kaiyo in June and have not received payment for either item The provided no ETA for my funds They only said they re working on it Do not sell here Do not buy from them What they offer is too good to be true

this company used to be good but no more

this company used to be good it has now decided to close and took my furniture sold it and never paid me out horrible run

Kaiyo feels like a scam

Kaiyo TERRIBLE for several reasons I never write negative reviews but they deserve one Their inspectors arrived on the day they were supposed to pick up my furniture which they had already approved to sell Instead of following through they claimed certain items were unstable by shaking them which was completely false This left me with some items on the day I needed to vacate my apartment The items they did take were grossly underpriced They list everything for under 1 000 so they only have to pay sellers 25 of the sale price without any input from the seller on pricing For instance they initially listed a new 1 900 king-sized bed frame for 1 100 dropped it to 825 the next day and it sold immediately resulting in me receiving only 205 ChatGPTThe other item they listed is a 3 000 West Elm Couch which they have priced at 986 00 clearly aiming to pay out no more than 25 Furthermore they failed to notify me when my listings went live or when items were sold I only discovered if something had sold by checking my Kaiyo account To make matters worse one of my items a nearly new West Elm Mid-Century Dresser hasn t even been listed after 30 days of them picking it up Overall my experience with Kaiyo was incredibly disappointing and unprofessional It almost feels like dealing with a group of dishonest individuals For a much better experience I recommend using Apartment Deco I sold a few other items through them and received a 50 payout and you control the price Apartment Deco pickup team was also pleasant and they keep you informed when your item sells www aptdeco comLastly if you are short on time just donate rather than using Kaiyo

Only Rec d 28 of my sales price

Only Rec d 28 of my sales price I definitely could have done better selling it myself and taking 100 Would not use them again They are not forthcoming about their consignment share percentages I rolled the dice and got burned Lesson learned

Don t use Kaiyo

I tried using Kaiyo as it sounded perfect for us We need to sell three pieces all in great shape We had two basically new Lovesac chairs and a designer chandelier They promised 24 appraisal and even had me enter a credit card in case they had to charge me for not being around when they came to pick it up Two weeks later I finally got in touch with customer service who had no idea why no one had gotten back to me Two days after that call I got an email that none of my furniture was sellable by them but they could give me a discount on junk hauling DO NOT USE

The worst

The worst I reached out to Kaiyo about my executive desk and matching file cabinet They wanted pictures so I sent them pictures They got back to me and said yes they would take it and they put me on a two week wait to pick up Then on pickup day after I took a day off of work they canceled then I waited another two weeks for them to finally turn up and then reject the item It was too big too heavy I have no idea nobody gave me an answer I wasted a month where I could ve easily gotten another company to take care of this Zero stars from me I do not recommend this company Funny thing is I saw the exact same desk online for 3000 Their loss

Terrible furniture no compensation

Paid over 800 for a fancy office chair that was listed on their website as gently used only to discover after their delivery people left woe on me for not checking sooner that it was dirty and broken - Back of chair only half-attached to seat- Sticky brown residue all over the left-side adjustment handles- Lumbar adjustment wheel totally broken- Lumbar insert not attached- still finding more issues every couple days I contacted customer support three times but they best they offered me was 225 in compensation In other words they thought that selling me a broken chair for 600 was fine Kaiyo claims on their website that they professionally clean their furniture That s clearly false Whether my experience was the result of deliberate fraudulent misrepresentation of their furniture or mere gross negligence is a decision left up to the reader Either way I strongly recommend avoiding any interactions with Kaiyo As a buyer you re liable to get garbage and pay for it As a seller who knows what ll actually happen to the furniture you put up for sale

HORRIBLE THE WORST

HORRIBLE TERRIBLE SCAMMERS Worst customer service experience I have ever encountered Used furniture pick up was scheduled from 1-5 pm on our move out day We received no communication from the team the whole day until we reached out at 4pm and was subsequently told that they would be coming at 530 After calling again at 530 we were told that the team had to reschedule due to unforeseen circumstances We were charged late checkout fees by our building because my wife and I had to haul the giant dresser and coffee table out ourselves The customer service team and the company took zero accountability zero ownership and had zero empathy to our situation They did not offer us any alternative methods and had the audacity to tell us afterwards that their pick up is not guaranteed and there was nothing they could do They had no problem cancelling our appointment last minute without notice but when we reached out to have our furniture picked up the next day they could not reschedule us in even after the nightmare they put us through What s also ironic is that this company charges customers a 90 no show fee while pulling this crap I have never encountered a more absurd and horrible experience with a company would encourage others to STAY AWAY

Furniture arrived dirty and damaged

Avoid this company First they delayed my deliver a week only a day before it was scheduled to be delivered When it was finally delivered it arrived and was dirty and covered in dust and there was rust on the steel It had clearly not been professionally cleaned If that wasn t bad enough we noticed one of the sliding doors was completely split and broken It s unusable for now and I will need to figure out how to get it repaired because not once did Kaiyo ever offer to clean ro repair this Horrible experience