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Based on authentic user experiences
Canadan C
6727 reviews
N/A
9 months ago
Sloppy
A few days ago I sent my car to KalTire at Surrey BC have the tires balanced and rotated My experience there was much less than satisfactory Here s a summary 1 I told the guy Manpreet I also needed the spare tire inflated I had mentioned that earlier when I called but I requested that again just to be sure I told them I have emptied the trunk and the spare tire is readily accessible 2 They took my car and FOB but didn t offer any kind of written job order which is strange and risky for me 3 After they finished the job the priority for the guy at the counter a chinese guy seemed to be simply collecting payment and little else I had to ask to see the service report which he had to retrieve from a garbage bin 4 When I asked the guy had no clue as to which way the tires were rotated He made a guess and said it was cross rotated because my car was a 4-wheel drive which my car wasn t He then corrected himself and said the tires were rotated directionally same side front to back I dodn t think he knew what he was saying 5 The notes on the service report said there was rear edge wear on both fronts down to cords I checked the tires after I brought the car home and found no such wear 6 The report stated the tires had between 3 32 and 5 32 threads I checked My Michellin tires has around 32 000 km and still has more thread depth than that 7 Report said the brakes were dry The report recommended service At 32K odometer my 2018 Lexus brakes are still good 8 Finally I asked the guy whether the spare tire has been inflated as requested He assured me it was Not convinced I demanded he ask the mechanic who worked on my car JAXU The guy went and came back with the assurance that the tire was in fact inflated Well I was still not persuaded so we both went to car to have that verified Lo and behold the tire was NOT inflated Suffice it to say I m never going to KalTire again Sloppy service I should have known better than entrust my Lexus to these fools
Brian
6727 reviews
N/A
9 months ago
This was the Drayton Valley location
This was the Drayton Valley location and the review is an excerpt from an email sent to all my employees I asked my wife to take my Chevrolet traverse to Kal tire in Drayton valley to get a wheel alignment She made the appointment and took it over when it was time They quickly informed her that it needed 2700 worth of parts and labor before the wheel alignment could be done Being a bit of a do it yourselfer I looked at the list of parts was a little surprised because I drive my vehicles quite nicely and our salesman that drove it before me also drives like a little old man I guess because that s what we are but I ordered the parts off of rock auto as per the list The Saturday after the parts arrived I pulled my car into the shop and started taking off the first part on the list There didn t seem to be anything wrong with it I took off the next part and there didn t seem to be anything wrong with it either I made an appointment for a wheel alignment at another shop in Drayton valley that my son recommended because he had worked with one of the mechanics that was there I took it in and explained the situation to them and left the car with them The next afternoon I picked it up The wheel alignment was done and they had to replace one part out of the over dozen parts that I had ordered that Kal tire said needed replacing I then drove over to Kal tire and asked to speak to the manager I started out the conversation and I spoke nicely and calmly the whole time with either you are part of the problem or you need to be made aware of the problem I told him what had happened and he didn t appear to be too concerned He never apologized He didn t seem to be surprised He said he would look into it and get back to me That was over a week ago and I have heard nothing from him I have instructed my one manager not to use Kal tire any more And for the rest of you that are driving company vehicles - do not use Kal tire Personally you can do whatever you want but you ve heard my story
MMPerry
6727 reviews
N/A
9 months ago
Faulty TPMS installed by Kal Tire
Faulty TPMS installed by Kal Tire They refused to replace with a proper sensor compatible with Mercedes nor will they refund my money for faulty parts
E
6727 reviews
N/A
9 months ago
We have been servicing our cars at the
We have been servicing our cars at the Dundas and Bloor location for 12 years We have recently been experiencing situations where the staff has been dishonest and aggressively up selling for car repairs that were not required which cost substantially more In short We took the car for an assessment at a different mechanic and paid 400 for the repairs which Kal Tire had estimated at over 1500 Also the Kal Tire diagnostic showed that the battery we had purchased at Kal just over 2 years ago needed replacing and there was no warranty The staff was attempting to upsell for a battery at a cost of approximately 250 The battery actually does not need to be replaced according to the other mechanic We also have friends in the community who seem to be having the same issues at this location and thought we should warn others to avoid unnecessary and costly repairs
J Mack
6727 reviews
N/A
9 months ago
Went to the North Red deer
Went to the North Red deer Kal tire for a brake inspection They charged me full price and claimed they were just fine I kept hearing noises in back brakes so went to another shop and they required work - replacement pads were needed as one had cracking The car sounds and runs great now Would not recommend Kal tire North Red deer
Philip Fisher
6727 reviews
N/A
9 months ago
Run away
The parts Kal Tire installs on your car are very low quality Expect one half to one third of the life expectancy you got from your previous original OEM parts The tires are an exception because tires can t be manufactured in a backyard somewhere in China But brakes radiators shocks can
Thomas McHugh
6727 reviews
N/A
9 months ago
Don t trust
I have a 2017 Jeep with the factory wheel and rims I went to get studded snow tires installed I went in with all 4 tire pressure sensors working and come out of Clareview Kal Tire with only 3 pressure sensors working and was told the battery must be dead and I would have to buy one and get it installed at my cost I think this sensor was damaged on tire installation it s sort of odd that only one battery dies out of 4 that were all installed at the same time in the factory Convenient for Kal Tire
Don Nicol
6727 reviews
N/A
9 months ago
So much confusion in a relativley new
So much confusion in a relativley new location--12 Carlaw First suggestion was the pressure sensor was defective When I had reported a slow leak Then was told the 5 year old Pireli were no longer covered under any Kal or manufacturer warranty and that the tire needed to be replaced Not a pleasant experience
Steven Yee
6727 reviews
N/A
9 months ago
Kal tire doesn t respect the warranty
Kal tire doesn t respect the warranty Got a call from Kal tire today and the company is taking responsibility
A please customer thanks
6727 reviews
N/A
9 months ago
Christian in the Wharncliffe
Christian in the Wharncliffe Road London location was very helpful Needed a quick fix on my car and he was able to fit me in Appreciate that very good quick service Thanks