Kamado Joe Ceramic Grills Ceramic Smoker Kamado Grill
Based on authentic user experiences
Will
6731 reviews
N/A
7 months ago
They try to avoid warranty claims
Kamado Joe doesn t honor thier warranty on fireboxes They told me I d have to purchase the new firebox that is sold in pieces and the new base and cap as well it was pretty much a sorry you re out of luck response from them Only after numerous back and forth emails complaining did they reluctantly say that they spoke to higher ups and they could do a one time exception Why is this an exception I did not accept as I do not want to be a customer of a company that dodges warranty promises like this Buyer beware
Shawn
6731 reviews
N/A
7 months ago
Worst purchase ever
Ordered a 3 000 Kamado received defective burn my hands twice trying to catch the top vent tried for weeks to get a hold of somebody only to be told to contact the manufacturer The manufacturer basically wants to send me part so I can fix and brand new 3 000 grill Not only do I not know how to fix grills I m not interested in learning Tried to reach bbq guys again with no reply Now I m stuck with a brand new 3 000 Kamado that doesn t work properly and it s a safety risk Save your move By American made and stay away from Kamado Joe made in China crap and bbq guys horrible customer service I ll be contacting my attorney
Doug Price
6731 reviews
N/A
7 months ago
Their lifetime warranty is bull
Their lifetime warranty is bull Like most of these they will find a way to give you the runaround until you will just give up My ceramic inner bowl cracked and they expected me to have a receipt of purchase for 10 years before Don t buy kamato for their warranty
David Sadowski Jr
6731 reviews
N/A
7 months ago
I can t recommend this brand enough
I can t recommend this brand enough Not only is the product outstanding but to top it off the customer service is incredible Just be kind and truthful with any issues you might have From my experience they go above and beyond to rectify the situation Thanks so much Kamado Joe I m team red for life