Kashflow Reviews

No support

No support Yesterday I sat in queue for Live Chat at position number 1 for a total of 5 hours It kept disconnecting so I had to reconnect a number of times At no point did I actually manage to speak to anyone I also tried to phone yesterday and today but there was no automated speaker - the phone just rang through and eventually disconnected my call Tried to phone 0800 133 7529 as per their Description on Trustpilot - but that number doesn t even work I have also tried to email twice now and have raised a query ticket using their site and still no-one has come back to me I have been in the queue for live chat today since 10am - got disconnected at around 1pm have now been in position 2 for 2 hours and I m no closer to getting my query resolved WHAT IS GOING ON

customer service is very poor

customer service is very poor I am trying to get a refund for over payment and keep being passed from department to department their system can not even locate me with my own account number

Support is no support - and does not care

As the person below I have 4 accounts and have had for years Support has given up supporting and now sends a standard unhelpful email They have given up and don t care

Have been using Kashflow for seven years - AVOID

I have been using Kashflow for seven years and during that time have repeatedly informed them of fairly critical glitches and errors in the functionality They don t fix anything EVER The software is honestly the pits and the company is run by morons Customer service people have a computer says no attitude and continuously direct you to fix your own problems via the forums They make it really difficult to leave because they don t let you take all of your data and not in a format which is readily transferable to a new system so for the sake of business continuity it s easier to stick with them even though they continually raise their prices and the system gets worse and worse So sick of their cheerful tell us how we re doing we care marketing emails when nothing ever gets better Strongly advise anyone considering Kashflows to avoid them and go with a more established trustworthy brand

AVOID THIS COMPANY

AVOID THIS COMPANY If i could give no stars i would every month i go to complete what should be a simple task of payroll for no more than 12 employees and every month i have problems and it causes no end of stress and anxiety I have emailed support but seeing as they usually dont reply or reply a few days later when the problems needed to be solved that day I dont have much hope looking for an alternative company

Extremely poor service

As with other reviews on here we are too having an issue creating a payslip for one of our employees If we can t submit the RTI to HMRC by the end of the week we are subject to a fine At this point I will be sueing Kashflow for this and all the time we have wasted trying to resolve the issue and all the time trying to contact Kashflow Payroll s help We have been using Kashflow for about 8 years this is the final opportunity for Kashflow to resolve the issue otherwise we will be unsubscribing and moving to a better provider

Pathetic

Pathetic simple import doesn t work Don t waste your time

Once great now a poor useless shadow AVOID

We have been with Kashflow for 16 plus years It was brilliant at the beginning and was one of the first cloud based accounting software providers Since it was bought by IRIS it has been horrendous and it promised the sum moon and stars but its not out of date clunky and there are far better programs out there This year in May we were finalising our company accounts for Year end when they updated our system and moved us on to a new reconciliation system without telling us Since this time our accounts are missing transactions and our bank does not square with the bank reconciliation along with all other accounts Support are awful I have raised numerous tickets and the support refuses to acknowledge the problem has been caused by them It takes days sometimes for them to come back to you and they are based abroad and you are unable to call them Everything is done raising a ticket Sometimes a phone call solves 10 emails Kashflow dont seem to realise this Recently I have been waiting on them putting this out to their development team but the bank rec is still out This took days and I had to chase up numerous times There are still transactions that show up in the bank and not in the bank reconciliation Prior to this all our accounts were submitted and were squared at the correct figures I have asked to speak to a manager and no one gets back This has now cost us thousands of pounds trying to sort it and there is no end in sight We are having to go back until 2006 to sort it This is impossible especially when you no longer have any paperwork And why should you have to when its Kashflows fault By clicking year end should mean nothing can be changed or amended but this is not true And now our year end accounts are due and we will be late submitting thanks to them

Extremely poor customer service

similar issues - cannot finalise payroll because of an issue with default pension contributions have made the changes and now has removed 90 of staff from the pension scheme Have wasted hours on trying to resolve myself as no support forthcoming from the organisation Have been with this organisation for years but sadly will be moving on