Kastner-oehler Reviews

Stay far away from them if you live in Switzerland

I chose a retro style SMEG device which as SMEG is fantastic concerning the delivery the service and the customer service I m really disappointed The device came 14 days after the order described on website as 3 working days They delivered the device with a German austrian Socket with a wrong adapter that was impossible to plug but as well to remove Contacted several the support haven t received once a suitable solution Needed to pay myself an electrician to remove the adapter The customer support was unhelpful and provided an unuseful 15 discount on the next order But the electrician I had to pay it my self I will never buy again something in a such unhelpful and NON customer friendly platform

Could not even order anything as their

Could not even order anything as their website is really bad You can not even register Very disappointing as spent some time on it

They cancelled an online order after

They cancelled an online order after two days without explanation Will not buy anything there again

GREAT ONLINE STORE real customer review

GREAT ONLINE STORE I placed order on saturday and they sent me an email about the order On sunday i found negative comments about the store so i was worried I called customer service on monday because there was no information about the order process On wednesday i got a message I received a message that the package had been sent Althougt i live in foreign country i received my package in 2 DAYS I M VERY VERY SATISFIED WITH THE PURCHASE

Great customer service- fast delivery

Ordered a perfume I was looking for a long time and could not find in any physical store The online order process was easy and quick the delivery was very fast and customer service also great Would definitely order again

Smooth purchase and return

I was not as confident to make the order at Kastner hler website due to bad reviews on Trustpilot However my experience was very positive and went smoothly From making the order receiving the item fast and having a smooth return My money was credited back in a matter of 3 working days Very positive experience

Recommended

I recently bought three items from them they were delivered in pristine form Added to the parcel was a post label Paketetikette for a free return in my eyes this shows respect for the customer which - unfortunately - many dealers and providers rarely have Added to all the above the price of the items was competitive I do not know what else a customer would expect nor do I understand the relatively low rating for this firm