Kay Reviews

Great Jewelry and customer service

Shipping has always been top notch and quality too

Love the ease of shopping online

My husband bought me my 10 anniversary ring set from Kay like most young people when you first get married you cant always afford what you would like to buy your spouse Boy did he make it up to me with a beautiful 3 ctw diamond wedding set I had it insured and it appraised almost 30 more than what he paid for it I love that they offer the diamond replacement guarantee with any diamond purchase 3 my kay com

The service was great

The service was great Chrystal was helpful and kind

The sale associated was so patient and

The sale associated was so patient and polite and very helpful

Excellent Manager - Excellent Service

The customer service Sean Riley the manager of the Chapel Hills Mall store gave us was outstanding He completely blew our socks off I took my wife s quartz watch in to Kay Jewelers to have them replace the battery Unfortunately as they were putting the back on the watch they cracked the crystal Accidents can happen That s they they are called accidents Sean immediately said he would have it fixed but that it would be a couple of weeks before it would be ready After a few weeks I called the store Sean apologized for not having called me and said that Kay had to send the watch back to the manufacturer because it had a unique crystal that Kay didn t stock He said the manufacturer told him the watch wouldn t be ready for another three weeks When I checked back about three weeks later Sean told me he had not heard from the manufacturer yet and that he would check A week later he said the manufacturer couldn t give him a new schedule for when my wife s watch might be ready At this point I suggested it might be time to be thinking about a replacement rather than a repair Sean apologized for the accident and for the delay and offered to replace the watch with one that Kay Jewelers carried He offered to let us come into the store to see what he had or to go online and pick out a watch He was most generous about the price of watches he suggested we should look at We went online and my wife picked out three possible watches to look at I called Sean and told him He asked what our first choice was and since he didn t have it in the store he ordered it to be sent to him from Denver Two days later he called to let me know the watch was in We drove to the store from our home in the mountains so my wife could look t the watch in person When she saw it she said it wasn t quite like pictures online in that it was a much rosier rose gold color than she had expected Ryan said that he wanted her to be pleased above all He asked what she was looking for and brought out two other watches that he had in the store that met her general description Again he emphasized that he wanted her to be happy with any replacement watch she chose and apologized profusely for the accident and the delays It turned out that she said one of the watches we perfect It was one of the three that she had picked out online Sean said that perfect was what he was hoping to be able give her and that he was glad she was so pleased As I said accidents happen It was unfortunate that the crystal on her original watch was broken but I can t think of any way Sean and Kay Jewelers could have handled it in a more customer friendly and professional manner It was obvious that Sean s highest priority was to not just keep a customer happy but to delight his customer And that is just what he did It is really refreshing to be able to work with someone who has that attitude Sean is to be commended My wife and I really appreciate him going the extra mile to delight his customers

Outstanding employees

My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service I am beyond delighted

the sales lady was VERY NICE AND

the sales lady was VERY NICE AND POLITE enjoyed working with her

I have purchased three times through

I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles and the stone choices available in sterling silver settings for those who prefer this metal Additionally the time from order placement to arrival at my door is nothing short of impressively professional especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place