Keeps Reviews

I purchased the topical

I purchased the topical finasteride minoxidil solution and after 3 days I started to have heart palpitations I was told to discontinue use Now my scalp has been burning and itching for 2 weeks They do not offer refunds

Absolute Thieves

Attempted to cancel my plan and complained through email their initial responses went to spam so they moved forward with charging me 123 worth of product I do not want - and now they refuse to take back a product never opened or used Disgusting behavior and abysmal customer service

Terrible customer service

Terrible customer service My order was billed and never received any tracking info After days of waiting for a reply I get a tracking number for an item that has not moved from their location for over 3 weeks When I ask about the status of my order they just send me the same tracking info I am out 180 dollars at this point

Totally dishonest

Totally dishonest I thought I d cancelled my subscription only to receive a notification I had a new order in process from them When I sent them a message asking them to cancel refund the order and cancel the subscription I was told they couldn t refund the order or stop it What a scam

Scammers - Will bill you even after canceling subscription

The product worked okay however the customer service was horrible I deactivated my subscription with the intent to still use the product in the future On my end through my log in it showed as deactivated They still billed me and sent the product out the following billing cycle and then told me to eat sh when I called and told them about the mistake They took 0 responsibility for the error in their system I was able to cancel through the rep and while I had planned to be a customer for life I will seek the product from a different vendor and avoid keeps like the plague Lost a customer for life with your horrid customer service

Keep Away from this company

In my opinion this product simply does nothing However I tried it out the big issue lies in the fact that when I cancelled my subscription with customer service they only paused it Months later after I had put it all behind me and thought I was done with it I get a box in the mail and a hefty charge for it I contacted customer support again and they tell me they can not refund me because it medicine So if you are skeptical about trying this product I say continue to be and move along

HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE I spoke with a Supervisor named Danny C at Keeps and he was very difficult and rude to work with He was not understanding at all and not willing to help Their website does not make it easy to cancel subscription The return policy for UNUSED UNDELIVERED products is ridiculous I recommend NOT ever using KEEPS STAY AWAY

SCAM - DO NOT ORDER UNTIL YOU READ

SCAM - DO NOT PURCHASE - AFTER YOU ENTER Credit card info - then they have all the disclosures come up that the average time to work is 6 to 12 months Shady Marketing - When I asked for refund they have MASSIVE scripting on how to say why they don t refund - so clearly this is a NORMAL SCAM

Product hardly works and customer support is a joke

Product hardly works Once you stop the pills any new hair that has grown will fall out within a week making you have to keep taking the pills Side effects from the pills are also very serious Customer support is a joke too I tried to change my subscription a month ago just for them to send me the same products I didn t want with no reimbursement Waste of time and money do not recommend