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Based on authentic user experiences
Adelita
6731 reviews
N/A
5 months ago
Irresponsible and careless handling of baby stroller by drunk staff
Upon arrival to Keflavik from US our baby stroller which was checked in at the airplane entrance came out dismembered Needless to say it was in tact upon departure from US The employee with heavy smell of alcohol brought the stroller out and rudely dismissed any responsibility for its handling He refused to check if missing parts are somewhere within the service area This is not the first time that our strollers come out damaged when handled by airport crew Moreover every time we receive our luggage in Keflavik it comes wet and dirty Airport management refused to take any responsibility for the incident
Jesper
6731 reviews
N/A
5 months ago
Hopeless
Hopeless - be ready to queue up for houses and hours - check in security and restaurants
Miss T
6731 reviews
N/A
5 months ago
CANCELLED OUR FLIGHT AND LOST OUR LUGGAGE
Our flight home from Keflavik to stanstead has been cancelled 07 01 24 we received zero information just flashed up on the board after we checked our luggage in that check in was delayed now until tomorrow - told that we would just have to wait until tomorrow Monday for a flight and to go reclaim our luggage - THEYVE LOST OUR LUGGAGE They ve cancelled our flight and lost our luggage including medication etc we were given little assistance just - email this team in an hour to try and find luggage etc I love Iceland however I won t come back for another visit now
Honie
6731 reviews
N/A
5 months ago
Duty Free is a gimic
I have been traveling to Iceland for years and have spent lots of money there In the past you could submit your receipts and the required documents in an envelope to try and get back the tax money paid This morning 8 December 2024 around 9 45 am at the Keflivak Airport the woman working at the Tax Free Duty Office refused to give me the envelope that you can mail in receipts or put in their box She was rude and looked at me as though she never seen a foreigner in her life so disrespectful I love Iceland but it has become so commercialized and overrun with tourists and employees with attitudes Most are not Icelandic The bottomline is Duty Free has become a gimic Unprofessional
Rectors Villa
6731 reviews
N/A
5 months ago
Airport could not have changed worse
What happened to this fantastic airport with great shopping food and best coffee kaffitar ever Now there are bloody hotdog stands chain restaurants not a dissent cup of coffee at sight Self service no service at all Use to be my favorite airport spent plenty times there