Kegsdirect Reviews

Very poor experience

Not a great experience Poor communication through the order which took five days to get to the depot On collection the keg only had 3 months best before on it No one who knew anything at the depot so collected anyway on basis I would contact them No response to phone call website chat or email Highly suspect they are selling old kegs they get cheap at full price - AVOID

Delivered keg with less than 2 weeks expiry

Ordered 2 kegs 13 days ago the first arrived 6 days later UPS have been awful as well It had less than 2 weeks left before the expiry date Totally unacceptable I had to chase the company 3 times before the second keg was even sent which arrived after 13 days only after calling UPS to find out why they had delayed this 4 times I have still not had a response to my 3 calls to Kegs Direct They have a receptionist taking calls and passing on messages but they never call you back Ive accepted that they will do nothing regarding the beer that will be out of date within 6 days I would avoid this company and will be ordering from somewhere else in future

On day 17 and still waiting for order

On day 17 and still waiting for order and when ring the people say we past your concern on so no item or offer to refund so avoid at all cost

Great place if you like bad customer

Great place if you like bad customer service and customer experience and spending your money with out getting your order Purchased beer for my wedding but it didn t arrive in the timescale the offered Called the front desk who couldn t put me through or escalate my issue Finally cancelled my order and have not received confirmation or my money back Seems like they are in the sleeping bags at the office Update 15 08 Reported the transaction to my bank and they have refunded me Glad the saga is over What an unnecessary stress before my wedding

do not trust this company

do not trust this company ive been waiting weeks for my order they have taken my money and now ignoring my emails and facebook messages ive called them but i just get fobbed off ive asked for a refund but still waiting for a response there customer service is absolutely disgusting i would avoid at all costs quick update the company have now blocked me too stop me exposing them for what they are i have receipt of my order and screen shots of all emails DO NOT TRUST THIS COMPANY THEY WILL ROB YOU

WORST COMPANY EVER

WORST COMPANY EVER Ordered and Paid for 3 kegs end of July 2 weeks later still no kegs Called up 3 times and each time the reception guy says he ll pass my details to the team NOT ONCE did I hear back Had to open a dispute with Clear Pay who i paid with Looking at google review and even when I posted it on FB many people experience the same issues

Had to give 1 star as couldnt give 0

Had to give 1 star as couldnt give 0 Took my money and didnt deliver anything even after 3 weeks Didnt respond to emails and phonecalls Avoid like the plague absolute scammers

Terrible company avoid

Terrible company no answer to emails phone calls or social media AVOID

worst experience ever no stock

worst experience ever no stock delivered impossible to contact over 10 days to respond to an email after not delivering the stock still no refund