The Mercure Sheffield Kenwood Hall Hotel & Spa | The Mercure Sheffield Kenwood Hall Hotel & Spa, a superb 4 start hotel based in Sheffield, South Yorkshire
Based on authentic user experiences
HM
6737 reviews
N/A
8 months ago
What an AWFUL time we had at Kenwood
What an AWFUL time we had at Kenwood Hall Before we even arrived for our stay it was impossible to get through to reception via the phone We tried calling for 3 days before our visit at different times of the day with no luck When the phone was finally picked up the phone was automatically put down on us a multiple of times Once we did arrive we found out that the hotel had incorrectly allocated us a room type Asked for a ground floor garden room for the needs of our dog which was confirmed to then be told on arrival we are 3rd floor balcony Asked to be moved to the correct room type but all were fully booked up a complementary meal offered which was lovely The room itself was spacious but very tired looking Stained carpets broken patio door with a lock which was falling apart and tired looking furniture The outside balcony space was nice and private however not fully enclosed which resulted in our dog slipping through the barrier and onto the roof descending 12 foot to the balcony below The dog was absolutely ok and the incident was laughed off by the reception staff with no real concern Whilst having breakfast on our last morning we were sitting in the reception dining area where we were joined by what it seemed to be some sort of manager or boss of the hotel meeting with a woman staff members waited hand on foot for him unlike other guests During the whole conversation said person spoke derogatory of staff members who worked at the hotel mainly the cleaners referring to their weight and how annoying their voices are and he had to wear ear plugs when one of the cleaners ever spoke He knew staff members names and kept bragging about his 200 million business in this hotel We felt very uncomfortable sitting there eating our breakfast and moved Overall the Kenwood Hall Hotel is a very tired hotel which needs a massive overhaul in the bedrooms and parts of the grounds The reception and dining areas were very nice however the rest of the hotel was old fashioned styled Definitely not a 4 star hotel for what they offer and the price you pay
Lisa
6737 reviews
N/A
8 months ago
AWFUL Do not go here
Horrible place Such bad service The staff seemed like they couldn t care less clueless and rude place dirty and dated no apology for not being able to provide what we d paid for and left early feeling totally let down and ripped off Will never go here again
Alan White
6737 reviews
N/A
8 months ago
WHAT AN ABSOLUTELY DISGUSTING SHAMBLES booked this Hotel for 6 people
I booked this Hotel for 6 people inluding rooms for The New Years Gala Dinner What a disaster The bathroom in one of the rooms sprang a leak and was reported at approx 1530 and at 1900 when I went to reception had still not been sorted The room for the Gala Dinner was very much lacking in Decoration The Dinner was very overcooked and had a severe lack of vegetables Our courses were only supplied when we told them we were still waiting The final course we are still waiting for There was a total lack organisation and Despite speaking with reception re these issues and reception stating they would send an email to sales and the General Manager we have still had no contact from either There are further issues also but I cannot spend all of 2022 discussing everything
James Procter
6737 reviews
N/A
8 months ago
Be VERY careful when booking in
Be VERY careful when booking in They took a 100 deposit and despite OVER 12 attempts to get the 100 released back to my account and numerous promises from the Manager and reception nearly 1 week has passed and still no refund I have contacted Mercure directly as well but they have totally ignored ALL my e-mails I can only presume that this is a standard practice with this chain of hotels
Avid Traveller
6737 reviews
N/A
8 months ago
A Hidden Gem
Close to Sheffield city center yet completely isolated from the hustle and bustle of a city set in the beautiful country surroundings an absolute gem Wonderful views birds chirping water feature in a large pond at the back of the hotel Short nature trail Very friendly and helpful staff Lovely classic and modern rooms Food is delicious Ample parking space Close to local amenities Afternoon tea is a must So much better than all city based big blocked 4 to 5 stars hotel Simply can t go wrong with this hotel Have stayed there repeatedly and will continue to do so Feb May 2017
Tom Foy
6737 reviews
N/A
8 months ago
Hidden Gem
Hidden Gem really nice location and decent service for their spa day It was difficult to get hold of someone but for me that reflects a systems and procedures problem not that staff working on the day Staff were helpful and looked after us
Hasin
6737 reviews
N/A
8 months ago
Stayed tonight 13th Nov absolutely beautiful building extremely clean
Stayed tonight 13th Nov absolutely beautiful building staff members very friendly Amanda Sarah Lisa price in comparison
Karen Jones
6737 reviews
N/A
8 months ago
Spa Birthday Weekend for my granddaughter
I have given 5 stars for the staff food alone Everything else Spa PH levels causing milky pool - Jacuzzi not working - robes 5 00 none refundable - disappointing Guests I have my suspicions that the hotel is desperately trying to juggle normal fee paying guests with what would appear to be a significant numbers of refugees asylum seekers which spoilt the overall experience
Alexandra E
6737 reviews
N/A
8 months ago
The staff couldn t be friendlier
The staff couldn t be friendlier Ellise on reception and check in was so friendly and polite and Nikki on check out Felt like they had known us years Chloe in the restaurant was so sweet and did great to say it was only her second day Really felt all the staff would have gone above and beyond to ensure our stay was as blissful as possible Can t wait to come and stay again