Keoghs Reviews

Rotten to the core

Absolutely useless and inefficient Not convinced that my wife is being told the truth in terms of an outstanding claim My wife is classed as vulnerable and yet there is not even an acknowledgment of this

Utterly diabolical

Insured through Ageas who to be fair have been ok hit by a 3rd party being pursued by the police for no tax Vehicle had insurance and registered keeper Keoghs have been spectacularly appalling in every single respect No updates no real progress going round in circles 12 months and 1 day on from the incident they come back and say that the vehicle wasn t insured it was and the registered keeper had sold it several days earlier it wasn t Staffordshire police are prosecuting him for failing to disclose the driver at the time They confirmed that he was the owner and had insurance on the day It s not hard Speak to them for fxxxs sake Complaint to the regulator incoming Avoid this showed of sxxt at all cost

Terrible company

Terrible company can t get in touch we have dash cam film of car crashing in to us asked if they wanted it No reply accident happened in 2021 How driver can deny it when there is film is beyond me Details on claim are wrong reading the reviews on here unbelievable

Terrible customer service

I have been emailed two times with the same form filling request I sent it to them twice by email and by the post after Tried to contact them by email and by phone no answer at all Terrible customer service

Getting a 1 because I can t give zero

Getting a 1 because I can t give zero Shocking no contact even when you copy a manager in to the email asking why yet again they are not updating me Rang them and I m asked if they have all the forms Well every thing I ve been asked for you have had and if there is something missing it s their job to ask for it Oh but hang on that would mean actually speaking to a client Shockingly bad service I now ask insurers if they have connections with this company before I insure The staff cannot even tell you the email or postal address for the legal ombudsman You would think they would know it off by heart Avoid avoid avoid

Would give 0 my car insurance has been

Would give 0 my car insurance has been trying to contact these with no response emails bounce back don t answer phone My car was 3 years and 3 month ago still waiting for my excess back Don t think it s happening

Took over a year of back and forth

Took over a year of back and forth correspondence for them to tell me they aren t validating my insurance Awful Took out temporary insurance which was underwritten by another company who then gave to this company Awful Awful Awful

Non existent communication and incomplete work

Currently have a claim being dealt with by Keoghs They do not answer the phone and emails are consistently ignored The claim has been open for over 2 years and very little has been done In fact upon attending court the correct evidence hadn t been added to the court bundle and the barrister had to appeal to the judge for inclusion as I had sent to the solicitors several months preciously

Laughably Terrible Company

Just like every other review on here absolutely no communication from this so called legal company from the second my case was put to them My car was hit by DPD who didn t stick around to leave me their details They passed me onto their insurance company Sopp Sopp both of these companies equally as terrible as eachother who then passed me onto Keoghs I was told by the insurance company that they were waiting for Keoghs to get back to them and they would be in touch shortly Well of course this never happened and I was forced to ring the insurance company back who then gave me the number for keoghs and then put me through to them 35 minutes I was kept on hold I put the phone down thinking maybe there was a problem with the line and I rang them directly only to be put on hold for another 15 minutes before I gave up for the night I tried to ring multiple times before I rang the insurance company again asking what was going on they connected me to Keoghs again when a receptionist actually answered and told me she was putting me through to someone I was on hold again for 5-10 minutes again before I was told to leave a voicemail because the person was busy Needless to say I did but surprise surprise no one has contacted me since and its been nearly a month since i rang and over 2 months since the damage was caused to my car Between DPD Sopp Sopp and Keoghs all 3 companies will simply ignore you and make no effort to communicate with you in the hopes you ll just go away Avoid at all costs