Ketteringkoi Reviews

Faulty goods not acknowledged

Bought a pond steriliser and followed the sketchy set-up instructions to the letter gluing in the horsetails Leaks from both in and outlet ports Company insists this was my fault as I had not glued them in correctly They refuse to give a refund Other reviews on problems with faulty goods report similar responses from Kettering Koi

Well well what a surprise after reading

Well well what a surprise after reading the negative reviews on here NOT I purchased a pet carrier from them via Amazon 6 months ago It has been used all of 6 times The closing mechanism has completely come away rendering it unusable as your pet would be able to get out which is not what you want to happen I contacted them by email via Amazon To be told that they d need to inspect it and that I had to return at my own cost If an item is faulty long distance selling rules come into force and the seller has to pay the return postage I contacted Consumers Advice to check my rights and they agreed Surprise surprise this seller flatly refuses to pay the return costs They even told me to contact the manufacturer to sort it out er my contract is with with you as the seller not the manufacturer I offered to send photos of the fault which they say they have sent to the manufacturer for comment They then told me if the manufacturer agrees that its faulty they ll replace the door but I have to pay the postage its laughable Here is what they said to me in two of their emails First email How many times do I have to tell you we dont cover postage on an item after 6 months so if you want us to replace this you pay the postage or come and collect it Second email I have to also remind you that for all we know you have broken this by manhandling it we cannot comment on the item until its been inspected which it hasnt yet as you havent sent it back They are so unprofessional this company has zero customer service They dont want to accept any responsibility Its shameful I have also been told by the manufacturer that this item has a 5 year warranty and this company still refuses to replace it if I don t send it and pay the return postage out of my own pocket How can that be right They also said that they are not going to correspond any further with me and promptly closed the Returns request A date in the not too distant future at the Annual Customer Service Awards Ceremony and the winner is drum roll Kettering Koi Ponds Ltd er I dont think so I hope if any of you buy from this company and the item ends up faulty that you have better luck than myself and several others who have ended up with faulty items Good luck to you

Avoid at all costs

Avoid at all costs Once had your money just don t care Faulty goods bought short time ago They just sent message nothing can be done bye Wished I d read reviews first Shocking Going to get trading standards involved

Terrible company

Terrible company Take your money and give you nothing Avoid Scammers

Purchased an aquarium pump filter off

Purchased an aquarium pump filter off these lot and after 8 weeks it developed a fault they refused to take it back OR credit me As this is against the consumer rights law I am going to issue them with a CCJ of which I cannot lose AVOID THEM AND LOOK AT ALL THIS NEGATIVE FEEDBACK THEY RECEIVE

WARNING Buy from somewhere else

Same here as other reviews They sell a lot of cheap Chinese products that just don t last longer than a few months You ve been warned steer clear of them and order somewhere else As per the rest of the comments they don t care what you say in their eyes they don t sell anything that goes wrong develops faults it s all your fault I ve left reviews all over review websites and social media maybe they ll start taking notice when their sales figures drop

BUYER BEWARE

I ordered fish food through Amazon but it was due to be sent directly from Kettering Koi via DPD The prouct was advertised on Amazon as including postage We asked for the package to be sent to a friends address they normally have no problems recieving products from Amazon or DPD The parcel was not delivered First attempt was made when no-one was at home the parcel was not left in a safe place as usual and a failed delivery note was NOT left Allegedly an attempt was made the next day the family were at home but heard nothing and again neither the parcel or a failed delivery note were left The parcel was returned to Kettering Koi andI was given a reduced refund On complaining to Kettering Koi I was told 9 had been retained as the parcel had to be returned I was also told that these days it is up to the customer to keep a view on tracking details and any messages from the carrier who could have organised another delivery time The parcel was returned so fast we did not stand a chance We found a message from Amazon as an email that was sent shortly after the failed first delivery but we saw it too late to do anything about it Beware of this situation We basically paid 9 for DPD to carry a parcel about on their van We were not given adequate notice to sort out an alternative delivery and we can not find anything in Kettering Kois terms and conditions to say that this scenario could happen

Received faulty light

Received faulty light Company uncontactable by phone or e-mail Don t use this company

Excellent service and competitive pricing

I have previously ordered a API Freshwater Master test kit was the cheapest price online and my order was dispatched promptly Will continue to use this site for future orders