Keychron Reviews

VAT not included order shipped from China

They send everything from China so you have to pay taxes upon receipt Which is quite some money here in NL

Pathetic customer service - good product

The Q series keyboards are very nice boards manufacturing quality is really quite nice However the USB port on those boards is a joke it s wobbly right from the get go and in my case it started cutting in and out after 6 months of purchase Luckily the USB-C port is on a daughter board so this should be a quick fix with them sending me a replacement part right right After waiting a total of around 40 hours for 2 in total chat messages from their Chat support and never receiving a reply to my email they made it clear that they won t just ship out a spare daughter board with a production value of 1-2 euro if not under Considering the price and this being a keyboard kit where you are heavily encouraged to assemble modify it yourself this is a truly pathetic service quality that is looking to find it s match

No delivery no refund

Order placed Confirmed within 24 hours International shipping tracking code received Labelled since 12 days as flight departed No response from Keychron No chance of a refund no guarantee or any chance of comback as its a chinashop Don t order or lose your hard earned money

No refund

Bought the keyboard for my father in law for christmas but we found out he can only use low profile keyboards due to arthritis in the wrists The keyboard and wrist rest was bought as a christmas gift so it was bought a few weeks before christmas and it has now surpassed the refund date Keychron refuses a refund or a tradein for the unopened keyboard and palm rest so i can only give the lowest score Don t think i intend on buying anymore keychron products after this Very disappointing service to say the least

Terrible support stock keeping

Ordered and paid a keyboard from their website A few days later I get an email from an unnamed support agent telling me the keyboard is no longer in stock I asked how I was able to order a product that apparently was never in stock My question gets ignored and I only receive a single line reply asking if it s okay to cancel and refund my order Apparently Keychron can t manage simple stock keeping and their support is terrible to boot Wouldn t recommend this company

Scammers

This company is a scam I purchased a keyboard and promptly arranged a return After they received the keyboard they stopped responding to my messages and still haven t issued a refund They are incredibly difficult to deal with disregard most consumer laws and you re likely to lose your money Avoid them at all costs

Warranty claim left unanswered

Bought a mouse directly from keychron de ended up having a faulty scrollwheel click switch It s been 3 days since I messaged them and heard nothing through multiple channels even tried sitting in their chat today for 15 minutes and checking for response periodically after but nothing Luckily I have a little more recourse as I bought it through Klarna so I filed a dispute through them let s see if they ll ever end up getting their money

DO NOT BUY FROM KEYCHRON

DO NOT BUY FROM KEYCHRON their customer support is HORRIBLE After approximately 3 months my keyboard started double typing letters I have followed the instructions given by customer support none of it worked but after that I have been waiting for an answer for over a month

Great Deilvery

Took 2 weeks to come but delivery was succesfull Also keyboard is amazing Thanks