Khs Reviews

Repair denied because my tone is too unfriendly and accusive

Here my initial email that was too unfriendly for them This is now the second time that my watch is not working The battery is new and the hands do not move - I don t have such problems with my automatic shooter but here I am a little disappointed about the quality and lack of robustness This was the answer Thank you for your inquiry with KHS First of all We have reviewed the service history of your KHS REAPER XTAC in our system The mentioned watch was ordered from us on March 2 2017 Four and a half years later in October 2021 we had to replace the quartz movement of the watch at cost because it was damaged due to self-inflicted impact Today two and a half years later you have approached us again and wrote quote this is now the 2nd time my watch is not working Battery is new and the hands do not move -I don t have such problems with my automatic shooter but here I am really disappointed about the quality and lack of robustness The first time the watch was damaged due to self-inflicted impact Apart from that the watch has been running smoothly without any problems for 7 years right So please do not be disappointed as there is actually no reason to be Regarding your current issue May we kindly ask who performed the battery replacement We cannot find any battery replacement service in our system Upon your response we will then create a written service order and send it to you as a PDF file via email In this email we will also provide you with further details regarding the shipment of the watch We look forward to hearing from you Kind regards -I could not leave that unanswered I have watches from Casio Seiko and Citizen all of which have endured far more than the military-grade XTAC which is also older than 7 years None of them required repairs due to impact damage Let me decide for myself on what occasions I feel disappointment I had the battery replacement done at a renowned watch repair shop in Paris After the watch stopped he performed a battery replacement but the watch still did not work Thank you for creating the service order -answer It s likely that you haven t subjected your CASIO and CITIZEN watches to as much stress as our watches have endured What we wanted to express with our last email is that your KHS tactical watch has only experienced one issue so far and that issue was caused by you Therefore there is absolutely no reason for you to write to us in such an unfriendly and biased manner We are happy to assist you if you encounter another problem with your watch However it is entirely inappropriate to criticize the quality and alleged lack of robustness of your KHS watch when there have been no grounds for such criticism thus far Unfortunately we cannot diagnose what might be wrong with your watch remotely We would be happy to examine the watch in our workshop -My answer I am a bit speechless about your idea of good customer communication The first diagnosed impact damage came out of nowhere after the watch wasn t even roughly handled in the slightest On the contrary several watches in higher and the same price range have endured much more Did I also mention that my shooter which cost over 650 euros has several millimeters of play in all directions on the bezel Such quality defects and lack of robustness have only been present in the two watches from your company so far So believe me when I say that my disappointment is directed towards the KHS brand and not towards you or anyone personally working at KHS Regarding your customer communication it would be advisable to take the perception of your customers seriously in your response and not declare it as untrue I perceive that you are defending the KHS brand However there is no reason to do so in a service inquiry I have already purchased your brand and left my money with you with 2 watches and one repair It is your right to feel differently about the quality of KHS However I find it inappropriate to emphasize this twice in the context of the service inquiry -answer You see we are even more speechelss about your baseless accusations That s why we are engaging in this - admittedly uncomfortable - discussion in the first place Must you as a customer adopt such an unfriendly attitude in your inital inquiry -No more place here but it continues with telling me there is no reason to feel the way I am feeling and that I am too unfriendly and accusative for receiving service I leave it up to you to decide if this is good service or not - not robust expalining that the play of the bezel in the 650euro watch is a feature-low quality not again Can t wait for another relpy here of their cocky service team in the same manner telling me how I should feel and that I am too unfrienly to receive service

Worst watch I never bought

Worst watch I never bought 389 cheap parts and you can t even see the numbers on the watch face raging at the price for what I got

Lost contact over email then poor service

I had good experience with KHS in 2012 2013 and first half of 2014 Got my watch quickly and for a time found good customer service as well when needed I had my watch for repair one time early 2014 and it went fine Had even my shipping costs refunded Then I had to send it in again mid 2014 for repair and battery replacement This time during the repair I d no longer receive quick updates from them I sent several emails to them but first one month later I got an answer back saying they had sent me an update and awaited payment info But opposing to my outlook account nothing had found way to my inbox or spam folder I then sent them my info afterward but 4-5 weeks should past again resending emails before I got the next message from them saying that they apparently haven t heard from me at all and had sent out message and even payment request from paypal But no Neither this time I had received any message from them even from paypal Very odd This waiting should occur to repeat on for a third time till my case finally ended in 2015 and I received my watch more than 6 months But the bad didn t ended here It turned out that they only made half of the job on my watch that we agreed Really nice job guys I can t really recommend this place All the time there seems to be something wrong with their communication Because they suddenly always reply after a while I kinda believe they do it on purpose In all not very satisfying Buy with expectation of receiving poor service afterward

I just bought a couple of bags and the

I just bought a couple of bags and the truth is that you can see the quality from the first moment from the zippers the straps and the material of the bag and even the handle of the hand strap has cooling gel that is something which I did not expect but it shows that their objective is to sell high quality products if you are from another country it may take a while for your order to arrive as mine takes around 20 days but it must be through the procedures of the post office and also I did not pay for fast shipping but in the end they are products that are completely worth it the truth is that they exceeded my expectations I plan to buy some other products from here A very good store

I highly recommend KHS

I highly recommend KHS They created sturdy reliable watches and most importantly they answer quickly to client s questions and demands I use the Shooter model and it is a great watch Good job