


Based on authentic user experiences
Tracy Goodheart
6737 reviews
N/A
5 months ago
Great car until you have an accident
Great car until you have an accident Getting parts are a nightmare 3 months later still have not got my car back as waiting for parts etc
Margaret
6737 reviews
N/A
5 months ago
The whole kia car dealer s have space
The whole kia car dealer s have space for paid work but not to bring it in for a warranty work end of March is the earliest to the end of April to in the Southport chapplehouse how bad is this buy a car as it s got good warranty but the warranty don t stand for s t maybe that s why it s 7 years it probably take that long to get it in
Gina
6737 reviews
N/A
5 months ago
This Company Rips off their own Employees
This company is one of the most dishonest companies pertaining to its employees I have ever come into contact with I personal sold aprox 200 New vehicles for Kia Motors over the course of 2022 All Dealer brands offer a small-nominal-incentive for their employees for their efforts fighting on the front lines for the organization Kia did not pay me one single penny as a bonus even after breaking records missing games loosing relationships leaving family functions and sacrificing my own health for their overall wealth Of course they made every excuse in the book on why I was not eligible yet all of which had nothing to do with me Not to mention another Top Tier Salesman did not receive one penny either after he sold aprox 24 more units than I Truly I have never had one bad dealer review not one bad Google review never an angry disgusted or disgruntled customer yet I was not eligible As the CEO sits on his golden throne eating a bon bon reading the times every Sunday morning The sad most sickening part is I fought for this brand more than for my own family over the course of 2022 I put in blood sweat and tears for this miserable excuse at a Semi American brand Multiple times I literally Talked people off the ledge Calmed people down from my home at 10pm when they were ready to commit suicide after their vehicle was broken into yet again This company should be absolutely ashamed of themselves for treating me one of the top reps in the company that has since quit like a fourth grader on time out Not to mention Hyundai is just as dishonest and literally stole my Dealer Money and actually made me pay taxes on it Yes they charged me and billed me a 1099 and quite literally never paid me a nickel I even purchased a vehicle from them properly paid it off and they left the account open for TWO YEARS Actually two accounts They made the mistake to say I owned two of their vehicles I called multiple times and got treated like a 400 credit score with 10 repossessions yet again WOW these guys are good right I am an 800 credit score and still got treated like I just stole something this brand is so very attractive aren t they Talk about the New Tellurides This is a story for another day yet I can indefinitely tell you get the outline If you have any belief in the right thing if you have any heart if you retain any courage stand up for what s right and quit doing business with a company that cares less about humans and more about dollar signs Avoid Kia and Hyundai at ALL Costs If they treated one of their best employees this way someone with a professionally educated background one whom always rolled out the best educational knowhow and patient aptitude with every customer from all over the country I might add Even flying in to purchase vehicles from me Just imagine Just imagine my friends and fellow citizens what they think of you I just have an inkling just a minor prediction you are nothing more than Another Piece of Garbage in their waste bin They don t even care enough about their own employees to TOSS US in the recycle bin This only remains as the highest probability from my personal prospectus being the grossly mistreated employee abused by this Multi Billion Dollar Corperate Giant Kia you should be absolutely ashamed of yourself I even sold family members your new vehicles when I worked for the brand Removing them from high quality vehicles like Toyotas and Hondas for your pitiful replacement options This is how you pay me back Thank you so very much I am so grateful to use my Total Concious effort to ensure I educate and inform every individual out there on how LITTLE you care about your Employees and Customers alike I hope you have an exceptional year ripping people off and lying to their faces
Sam Reed
6737 reviews
N/A
5 months ago
Kia Niro 2018 the steering locked while f
Kia Niro 2018 the steering locked while driving luckily I had just moved off and was only doing about 10MPH I contacted Kia to make use of their much vaunted 7 year warranty to be told that the nearest dealers Arnold Clark in Aberdeen and Gillanders in Peterhead are booked up till June it is now April 8th so I am without transportation to work etc in a rural area with a spartan bus service I was also informed in the unlikely event of a cancellation becoming available before June I would have to deliver the car with no steering to the dealership as they would not recover it Kia did suggest I hired a car while mine was off the road they may or may not reimburse me apparently they do this on a case by case basis so that would be 29 quid a day up the spout till June so if you are thinking of buying a Kia don t do it for the warranty what use is a warranty if you can t use it when you need it Dreadful service more than happy to sell you a car they will bend over backwards to do so then leave you in the lurch when there s a problem
Merdan Cimikoglu
6737 reviews
N/A
5 months ago
Dealership in Shawnee Mission Kansas
Dealership in Shawnee Mission Kansas Lies lies and more lies No surprise though Bought a car yes it s nice Bought extended warranties that they straight up lied about what was covered Tried to reason after the fact and they pretty much ghosted me Shawnee Mission Kansas DO NOT buy a vehicle from them Buyer beware Lesson totally learned
Frazer Coglan
6737 reviews
N/A
5 months ago
Stick to the rules or pay the price
When the steering column on my seven year old Picanto went I was hopeful that Kia would contribute to the replacement cost - 1500 plus labour Initially they contacted the dealership where the car had been taken but as soon as they discovered that the rules of servicing had not been strictly adhered to they would offer no help This is in spite of the fact that the steering column is expected to last for many years and would not be part of a normal service My advice Stick religiously to servicing rules because Kia will use any infringement to avoid taking responsibility
Michael S
6737 reviews
N/A
5 months ago
Awful Kia
If I could give a zero I would My daughter found out her Kia Picanto didn t have an airbag Took it to the dealership on 3rd January It s now 21st May it s still there They ve been waiting for the part don t update us and agree for a new job and now needs a car Ridiculous and they are no help at all
Rhiaann Oneill
6737 reviews
N/A
5 months ago
Absolutley terrible
Absolutley terrible Had an annual service in January 2024 we were told we need an airbag control unit and it would not pass MOT without it so car cannot be used I was told the part would be in a couple of days Over a week later with no communciation from the garage I called but they couldn t answer my questions as my mechanic was off sick Another week later I contacted them again as no communciation only to be told the part wouldn t be avaialable until 28th of March but no vehicle would be porvided in the meantime and no other option given So I had to find my own way around at addiitonal expense Emailed back closer to the 28th of March to get it booked in only to be told the date had been moved to the 21st of May but they didn t think to notify me Again no other option given other than wait 21st of May comes round and I call to get the car booked in as no communciation to say otherwise this time to be told we don t know when the part will be ready and still nothing you can do Spoke with Kia Head Office only to get the same tough standardised reply as if talking to a robot and you will have to wait still no car offered as a temporary solution or any other option other than one that would cost me a great deal of additional funds Asked to speak with a manager they said they would call back in 2-3 days over 2 weeks later still no return call Absolutely atrocious customer sevruce ridiculous situation and no care or thought for someone who has work to go to and a family to transport around It is interesting after reading all the reviews saying my case is not a one off Stay away from Kia
Mona Findlay
6737 reviews
N/A
5 months ago
Mike brewer motors I bought car for
Mike brewer motors I bought car for them after 10 months cars broken down It s almost 6 months now still no news when they re gonna give it was two months in Sheffield garage Kia Pentagon after two months they said turbo issue because they didn t fix two months time I thought they have a laugh with me I took car Huddersfield Kia garage and almost 4 months now and they saying I need new engine but we don t know when they re gonna fix the car My issues I bought from Mike Motor They direct me to Kia They shouldn t sell Kia cars every two garage when I went the first things they said you didn t bolt car from us so this gives me feelings who buys cars they should go to the direct to the dealers when I call Mike Moto all day do they advise me just wait They re not really bothering obviously you re paying finance plus insurance plus tax plus you rented car which is the car you don t drive the finance company Blackhorse they take their money every month The company sold the car They have their money Kia sold their car so the person buying the car suffering they are not really bothering The problem is at the moment We don t know when they re gonna fix the car when I took the car to Huddersfield care garage they said turbo issue after two months they fit the turbo and they said something else now they saying Engin problem when they fit the new engine there is no guarantee They can give the car back because they might say something else and there is no time limit for the fixing my understanding they will fix the car in seven years time finance company they re gonna collect their money because they said you don t drive the car you will pay the finance that s why I bought it for myself today nearly 6 months paying the rental car cost me too much and if I know when they re gonna fix the car I wouldn t buy a car now I m paying the finance the car I don t drive I never ever recommend people to go to buy a car from finance black horse specially second I wouldn t recommend anybody to go buy car from somebody else Make sure you go in the dealer and make sure you re reading lots of reviews about the cars you re buying and make sure reading lots of reviews from the car you buying and then customer service biggest and an important things till I get my car back I m gonna write review every day every time much as I can I need to shout the people much as I can I hurt mentally economically that s why I m gonna write the review much as I can
James Warren
6737 reviews
N/A
5 months ago
Disabled Steer Well Clear
Checked the official Kia website for the price of the advance Payment needed and off I went to the Kia dealership to sign for the car Upon arrival I was informed the official Kia website figures were wrong and their own website Lloyds Kia Carlisle was also wrong Before Kia say it s a dealership issue ITS NOT it s the false pricing on your website so you are also responsible The garage and Kia have both refused to honour the price stated on both websites and want another 1000 which we don t have A disgusting way to treat Mobility Customers with decisions being made for profit rather what is right and fair An especial badge of shame to a Paul Frost head of the Kia Dealership in Carlisle as you are the person who could of sorted this issue but chose to do nothing So to summarise if your disabled or otherwise stay well clear of these people driven by profit shame on you we are talking about disabled customers not disabled friendly whatsoever