Kidstore Reviews

I ordered a Christmas present for my granddaughter

I ordered a Christmas present for my granddaughter quite early in November to be sure we would get the right one It arrived and was packed away safely until Christmas morning When my daughter opened the box the walker was broken in 2 places We were all very disappointed but I told them not to worry that I would contact Kidstore and sort it out And that s exactly what happened As soon as they reopened after a well deserved Christmas break they ordered a replacement which arrived safely I did send a photo of the walker so that s a tip for anyone who might find themselves in a similar position We are very reassured that Kidstore take their customer service seriously and attended to the issue quickly Top marks

Would not recommend this store

Would not recommend this store They have really lovely products available however return costs are not included so if you have to return anything you incur the cost Also when I requested the return they did not flag that I would not get a full refund as I would need to now cover the cost of the initial postage So it cost me 11 to return post and they took 8 off the refund of my item 19 spent for a 40 product and I now have nothing to show for it I would not have returned the item in the first place if this had been made clear

Very disappointing experience

Very disappointing experience massive customer service issues waiting 2 months for a product for Christmas to be told 3 days before Christmas it was sent to another customer and nothing can be done Will have a very disappointed child on Christmas Day

10 10 customer service and 10 10

Emma helped me with a query she offered excellent customer service got me sorted Really looking forward to getting the item now Thanks Emma you re a star

Good customer service quick delivery

10 10 customer service and 10 10 products

Fast delivery lovely product

I found their website easy to use was happy to get free delivery on my purchase the product arrived quickly and although there was an issue with the courier their customer support was brilliant they answered quickly followed up with a phone call and genuinely tried to resolve the issue Very pleased

Quick delivery

Fast delivery easy to use website lovely product for my daughter s birthday My son is 2 and also loves the wooden kitchen

Little Dutch Pram

Quick delivery great product no problems