Kingroon Reviews

No customer service at Kingroon

Put in an order on the 19th of January Order is not shipped There are no updates on status There is no communication with the company through there chat system or there email There are no options on there website for changing or canceling and order I would not do business with them directly maybe order one of there printers from a trusted source I will contact my credit card company today to get assistance with a refund since I can t get any response from the company

And this is where I would put my 3D printer IF I HAD ONE

I ordered my Kingroon 3D printer 11th January and till this day I still do not have it They do not answer support tickets emails or even YouTube comment section At this point I am seriously considering refund via bank Edit I received my tracking number today

Be very careful with Kingroon

Be very careful with Kingroon forced to open a dispute after a defective order and still waiting for reimbursement of shipping costs for the return after more than a month Customer service no longer responds to any messages

Fully untrustable

I bought a 3D printer on their site although it was available also on Amazon and Aliexpress because in their site it was cheaper and I had a discount code Just after completing the payment I received an email saying that as soon as my printer was shipped I would have received a confirmation After 1 week of silence I wrote an email without answer after one mode week I wrote again again receiving no answer At this point I remembered that I luckily payed through Paypal so I wrote a complain through Paypal and finally after few hours I got an answer fron Kingroon guys In an awful English they explained that the printer I chosed was out of stock so they proposed me to buy another printer paying the difference in price I chose another printer and I sent come more bucks always through Paypal After this contact again silence for 10 days Finally they wrote me again that also the other printer was out of stocks but they were about to send another stock to Europe and I had to be patient one more week After 2 more weeks I wrote again to Paypal asking for a reimbursement Paypal in very quick time answered that they contacted the seller and gave to them 2 more weeks of time and after that they would have reimbursed me After 2 weeks I got the reimbursement and few days later finally Kingroon wrote me that unfortunately they were unable to fulfill my orders At that moment I noticed that on Amazon and Aliexpress they removed almost all their printers while other sellers doubled the prices On kingroon com printers are still all available but it s just because they don t update their site at all

False Advertising Delayed Shipping

Purchased an item on December 11 It is now December 22 and it still has not shipped They are out of stock in the US warehouse and won t be in stock until after Christmas They did not disclose this when I ordered They also sent an email on December 14th saying order now to receive before Christmas The item I ordered was listed in that email I informed the company that was not acceptable to me They refuse to address the fact that they committed false advertising and have not fulfilled their delivery promise or complied with their stated shipping policies

Poor Refund Experience

Ordered from the website and they were unable to service the items They offered an alternative and I accepted and again were unable to provide I accepted a refund but they are unwilling to play the full refund however they are the ones who can t service my request Very unprofessional Never buy from Kingroon

Filament ordered 3 months ago

Filament ordered 3 months ago No information about shipping no contact by e-mail Lost 90

Kingroon going out of business

Kingroo s websites sell spare parts that they don t have in stock and that they can t deliver A larger spare parts order may be split into several shipments and the delivery may take months or may not arrive at all They send a tracking number but the item itself may not arrive in the end The worst level of customer service I ve ever encountered from any supplier The understanding of western customer service is completely lacking Pay kingroon and be prepared to buy empty air With this customer service and operation I assume that they have no desire to continue the business for much longer