Kings-lettings Reviews

DO NOT USE

DO NOT USE Appalling customer service We let a property with our small dog and two small children The day we moved in it was apparent that it had not been properly cleaned or made safe The garden was a tip and was unable to let my dog or children out for months We realised very quickly that the heating and hot water didn t work well We reported And reported And reported Eventually four months later they decided somebody could come and have a look By this time we were in minus temperatures and the house would heat to a maximum of 13 degrees The water was tepid and not hot enough to kill off any germs The plumber that came round said that the agents had been told time and time again it won t work properly because of the plumbing But they still let it this way We were so unwell that I couldn t work My daughter had constant chronic flu like symptoms I was put on an urgent ent cancer referral because of how unwell I was There was mould in the bathroom conservatory my bedroom wardrobes my daughter s room and most of the windows Oliver king - the very unhelpful politician like owner who inherited daddy s business struggles with customer service and advised us he could give us some cleaning tips Obviously we had been cleaning it and it kept coming back We had a gas safety inspection from one of their contractors - he stood Infront of the boiler and did nothing and signed it off as safe he put the thermostat on top of the radiator and said look all is fine So we asked for another contractor A matter of weeks later another engineer came and condemned it as it was unsafe This put our family in danger We had to have a new boiler as the old one now was unsafe to use We ended up demanding to have alternative accommodation while the boiler was done as it was 5 degrees in our house They reluctantly gave us one room in a Travelodge for a family of four and a dog Eventually the new boiler was fitted and it still didn t work properly It was 17 degrees maximum which isn t even room temperature We were stuck we couldn t afford to move and couldn t complain anymore as we were worried about unfair eviction We took out a huge loan just to get out as our health was so so so bad Just to get out of this situation we had to keep our tenancy with kings for two months until the end of our notice plus two months rent at our new home plus the deposit We told Jeanette before we left that we felt really sorry for the new tenants and that something had to be done about the mould and heating She told us to leave the wardrobe doors open instead of investigating Which we did anyway They have no care for health and wellbeing Just money Early Jan there was a mains water leak through the ceiling Jeanette blamed us saying it was our fault for not having the heating on after we moved out We got our own plumbers report which stated that it was due to an old part which was so old it was brittle and had snapped causing the leak and the heating wouldn t have helped as there were no heating pipes in the loft and no insulation Jeanette ignored all our emails of evidence and all our questions We went into the loft to take a look and found the cold water storage tank was filthy and full of debris It was disgusting We were washing in that and breathing in the spores Again Jeanette ignored us We are awaiting our environmental health report Absolutely disgraceful We complained and Oliver just wasn t interested at all They tried to take our entire deposit to try and cover their contractor fees and the landlords insurance excess Which we had to continually dispute until the speak of legal action miraculously made them decide to return our entire deposit Which proves they were just trying to extort our hard earned money even after having to lose so much money just to get out of the situation They side with landlords not tenants Horrible company

AVOID

AVOID If there was a zero star then I would give zero Kings Lettings normally undervalue the rental value and try to arrange as many viewings with no quality tenant criteria They purposefully lie to prospective tenants in order to get the deal They use a model like agent as a way to TRAP any prospective tenants

Not good

Not good They have their own silly rules

Scam scam run run

Scam scam run run This company promises you the rental then cancels then offers you one he can t get a tenant in he is a liar I have reported them took me lots of time to get money back lost money from geting accountant to fill his fake credit check he if you look on trustpoilet he has 2 stars and clearly the 4 good ones on this google are fake please run a mile find a real estate agency also found out his awards are fake hopefully someone open one in that area soon as this scam is because he only one in village and people scared of him caused my family mental destress I have filed for the company to be investigatedPlease pass on and share no body shud be stolen from from a company James loveCEOLove-corporate comAny questions please contact me on my instagram jameslove 1983

I have used Kings lettings for over 10

I have used Kings lettings for over 10 years for a number of my rental properties I have always found them to be professional honest in their appraisals and efficient I have never had a problem with a tenant introduced by Kings

Gergana with Kings has been amazing

Gergana with Kings has been amazing with chasing the referencing company and helping me get into my flat ASAP She has always been professional kind and helpful We have been in constant contact about the flat and she has kept me updated every step of the way She s awesome and they are lucky to have her

Great communication and always resolves

Great communication and always resolves issues immediately