Kingslandingfl Reviews

King s Landing - A HORRIBLE EXPERIENCE

I booked a kayak rental with King s Landing and on the morning of the trip came down with a sudden illness that required me to cancel for my safety and the well-being of others My travel companion an Advanced EMT First Responder advised me against going so I reached out to their office to explain the situation and request a cancellation When I called I spoke with Harley who informed me that they wouldn t be issuing any refund This surprised me as the agreement I received mentioned a 50 cancellation fee if canceled within 48 hours nowhere did it say I d forfeit the entire amount When I brought up this policy and mentioned that I might pursue a chargeback if they didn t honor it Harley s reaction was defensive and unhelpful She accused me of being hostile despite my calm explanation of the issue It felt like an odd and unprofessional way to handle the conversation leaving me more frustrated I was offered a store credit with a one-year expiration but as I live out of state and rarely visit the area it wasn t a practical solution When I asked for the manager s name to escalate my request Harley refused to provide it saying it wasn t necessary The experience overall felt dismissive and unprofessional In the end I wouldn t recommend booking with King s Landing especially if there s any uncertainty in your schedule Their policies and customer service approach seem more focused on keeping payments than on accommodating reasonable requests Credit card protections exist for a reason and I would encourage anyone who encounters a similar experience to use them Additionally the company s response to my initial review elsewhere was inaccurate claiming things that weren t true such as suggesting I had refused a manager s callback Their full cancellation policy was only shared after I paid hidden in a follow-up email rather than clearly communicated upfront I plan to file reports with relevant consumer protection bodies as my experience highlights issues that others should be aware of when choosing this company for their plans