


Based on authentic user experiences
R G
6743 reviews
N/A
6 months ago
Scammers heavy-handed totally inflexible and unhelpful Council Tax Collections Department
Scammers By default RBK assumes multiple adults living at a property without asking the question or prompting the resident to confirm via telephone or online when they login so if you re lucky enough to realise the council has overcharged you you then need to apply for the single occupant 25 discount to be applied to your account scam alert Was making regular CTAX payments yet after account was closed tenancy ended the council moved it to collections who slapped on a 75 penalty to my account without even trying to call me yes they had my number even though I had made 3 online payments in the month up till then Would rather use the postal system invented in 1600s instead of a much better communications medium An insult to Alexander Graham bell who invented the telephone Heavy-handed totally inflexible would not remove the penalty and totally unhelpful The council tax collections department makes zero sense Just call someone if they re in arrears rather than sending letters
Ian Cairns
6743 reviews
N/A
6 months ago
Well done Kingston Council sending out
Well done Kingston Council sending out a letter regarding implementing 20mph in the New Old Malden Neighbourhood Area Dated 3rd July 2023 recieved 18th July 2023 Dont blame this on Royal Mail - suggest you review how efficient your internal processes are I know people who have still not recieved a letter No doubt planned in advance to restrict objections etc You have been hoodwinked by Sadiq Khan - it will not improve air quality or see any decrease on the alleged 4000 deaths Not proven in London and I doubt improve road safety Should this be implemented - at great cost to the ordinary taxpayer during this difficult period I have no doubt will cause many transport issues due to cost and lack of low cost public transport in many areas of greater London Sadiq has manipulated many stats to suit bad financial management in TFL and RBK in following his Advice have failed to recognise a Red Herring to the detriment of it s Tax Payers Wake up - smell the coffee Its not too late On a secondary note I await the removal of speed bumps - as they are no longer needed and will stop the Local Community hearing the constant vibration associated to tbese bumps
sledger
6743 reviews
N/A
6 months ago
KINGSTON COUNCIL HISTORICALLY ISSUUED THOUSANDS OF NON COMPLIANT PCN
KINGSTON COUNCIL HISTORICALLY ISSUUED THOUSANDS OF UNLAWFALL PCN s AND WILL NOT REFUND AND THIS STILL GOES ON TODATE GIVE THESE COUNCIL OFFICIALS GREIF AND CHALLANGE RECENT PCN and visit Pepipoo forum for help To Andreas Kirsch at kingston gov uk Sarah Ireland at kingston gov uk lauren mccann at kingston gov uk liz green at kingston gov uk noel hadjimichael at kingston gov uk Cc cmt at kingston gov uk ian manders at kingston gov uk sean kemplay at kingston gov uk David Fellows at merton gov uk Serendipity as per the historic link below When are your parking department and or NSL going to get their act together The current PCN wording is even worse as we speak Are you going to cancel and reimburse Or just rely upon the fact that most people would not spot the errors on your illegally-worded documents This must stop THE STANDARD Bus lane driver exposes flaw in penalty notices 12 APRIL 2012The legality of thousands of bus lane fines has been called into question after a motorist overturned one by claiming it had used the wrong wording Musician Phillip Morgan was caught on CCTV camera in a bus lane at Eden Street Kingston upon Thames in his Rover But he noticed that the 60 penalty charge notice from Kingston council warned that if he failed to pay an enforcement notice will be served He researched parking law and discovered that the council had made what he called a fatal error Under the London Local Authorities Act 1996 councils must inform motorists that an enforcement notice leading to a higher fine of 120 may be served He said It was obvious that Kingston had used the wrong form of wording They were illegally pre-judging the judicial process Thousands of these things go out which means thousands of other drivers have also been wrongly fined From 2008-2009 2 643 bus lane fines worth an estimated 160 000 were issued in the borough From 2009-2010 5 600 were issued worth 341 000 When Mr Morgan 58 of Claygate wrote to Kingston challenging the ticket the council said it was cancelling the fine as a courtesy to Mr Morgan for drawing their attention to the possibility that their tickets were faulty It admitted it was changing the wording on its fines but insisted we do not believe the wording to have been illegal or non-compliant It said that the matter did not affect the validity of any other notice Today Mr Morgan told the Standard This is nonsense if my ticket is wrong and they had to cancel it it means the tickets of everybody else who was fined by the borough was also wrong The council should hand back the money Parking expert Paul Pearson of penaltychargenotice co uk agreed He said They have realised their error and have said they will change the wording but are refusing to refund motorists The council is not entitled to collect money from non compliant PCNs and yet it is refusing to pay back This is wrong A Kingston council spokesman said We have recently reverted the wording back to may so that we can reproduce the exact wording in the London Local Authorities Act 1996 We will not be refunding any Penalty Charge Notices that have been issued in the past
Andrea Horan
6743 reviews
N/A
6 months ago
Drove from Woking via Worthing
Drove from Woking via Worthing to do shopping in Kingston No idea that it s all 20mph on the rds in and around Kingston It was a nightmare tough to drive checking traffic lights yellow crisscross boxes checking speed and avoiding people walking out in front of the car crossing the rds I also paid 5 00 for parking and just glad I had my credit card the machine at the multi didn t take cash So if you ve not card your out of luck I won t be going back and I even lived there until 2016 With all the other charges they seem intent on destroying not only the shops but the shoppers fun
Zoriana
6743 reviews
N/A
6 months ago
Absolutely irresponsible people working
Absolutely irresponsible people working there don t know what to do and what their duties in this community how to help people how resolve ANY problem
COLIN BRUCE
6743 reviews
N/A
6 months ago
Awful service in general
Awful service in generalGrass verge overgrown weeds on sidewalks litter bins overflowing Bins left all over the pavement after collections So much wasted on incompetence And lack of planning and thought So expensive to live in this borough And hardly anything in return
Nigel Ciccone
6743 reviews
N/A
6 months ago
Kingston Council staff don t adhere to data protection policy and law
It is hard to believe in this day and age that the divulging of customer s personal information can be given out so freely by unscrupulous members of staff at Kingston Council This has happened to me recently when my information was given out to another blue badge holder The information divulged comes under data protection laws something that some members of staff believe they need not abide by I have filed a complaint with Kingston Council after discussing the situation with the Metropolitan Police I am looking forward to an explanation from the council as to why my personal information was given out against all laws pertaining to the data protection act
Raymond Hudson
6743 reviews
N/A
6 months ago
I have complained for over 3years
I have complained for over 3years about health and safety to kingston council housing for older and vulnerable people There housing officers don t like the truth so they won t reply to emails texts and telephone calls they blank you The so called housing officers make up false reports to suit themselves They even made false claims to the local police To get me arrested How low can people get lower than a snake s belly in kingston council s case SO BEWARE
Cycling in the city
6743 reviews
N/A
6 months ago
Parking permit applications impossible
Parking permit applications impossible to navigate Required fields not working no contact available you need to submit a separate question each time and they take a week to reply Shockingly bad
Dimitar
6743 reviews
N/A
6 months ago
DO NOT GO BY CAR TO THIS BOROUGH AS
DO NOT GO BY CAR TO THIS BOROUGH AS THEY USE VISITORS AS A CASH COW USING PCN LIKE ENTRY TICKETS TO FILL THEY BUDGET WORST PARKING RESTRICTIONS AND USING PCN AS MONEY MAKING