Kingston Bathroom Kitchen Faucets Fixtures Home Decor
Based on authentic user experiences
Richard Verdi
6737 reviews
N/A
6 months ago
Buyer Beware and Read the Reviews
So I purchased a very expensive 400 00 kitchen faucet and matching soap dispenser from Kingston Brass It looks beautiful in my island countertop That however is where the accolades stop and the trouble begins It was purchased on 1 12 23 and installed two months later when our countertops went in The soap dispenser NEVER worked and has a lot of negative reviews on it I should have listened to I ve had it replaced THREE times and still no soap comes out I ve diluted the soap heck I tried it with just water WILL NOT PUMP Kingston Brass customer service says oh well it s out of warranty What about it never worked and I ve repeatedly told you so The faucet now doesn t let hot water out It s just a trickle The cold water is fine When you call or write you get told an answer will come in 24-48 hours Here it s been days and now my company is arriving on Saturday and I should have had the part by now Instead I m told it s going for a review Say what a 400 set shouldn t be breaking 12 months after installation It s expensive junk with no customer service to speak of
Diana
6737 reviews
N/A
6 months ago
I purchased a like for like kitchen
I purchased a like for like kitchen faucet replacement Should have known better than to do this The old one developed holes in the faucet causing water to spray out all over Kingston Brass would not replace it SO I purchased another one it matches the other faucets on the same floor of the house and I do like the style of it The left side of the new faucet has very low water pressure and dripped The valves have been replaced the system was back flushed same result low pressure I ve worked for a month with Kingston Brass customer service trying to get a non-defective faucet sent out as a replacement They are totally dragging their feet on this running the clock out on the warranty time The situation was to have been escalated up their management chain and they were to call us to resolve this issue No call Horrible to absolutely no customer service This faucet was 469 00 money wasted I would like for them to honor a new replacement the first faucet installed easily and worked before it deteriorated with the pin holes in the faucet
rowemroadrunner com
6737 reviews
N/A
6 months ago
Great experience
Great experience Dan was great 10 Stars Give him a raise Pastor Cliff
Marizanne Scholtz
6737 reviews
N/A
6 months ago
It s great to be in partnership with
It s great to be in partnership with Kingston Brass