Find Vets In Near Hull Kingston Veterinary Group - Kingston Vets
Based on authentic user experiences
Consumer
6737 reviews
N/A
4 months ago
No compassion no clear communication and completely money-orientated at the expense of decent clinical care
Very money-orientated business rude staff with no compassion Recently took our senior dog to the vets as he was vomiting constantly and was not his normal self Anlaby vets suggested pancreatitis and asked us to visit Park street for hospital admission and IV fluids Had only left my dog at park street an hour when we received a call from a vet we did not know stating lots of medical jargon and numbers that did not make sense to us finishing with suggesting putting our dog to sleep making us call the vet back to explain properly what he had said We made the very difficult decision to put our very sick dog to sleep later on that day as it was the kindest thing When we arrived we were essentially ignored by staff and made to sit in front of about 6 other dog owners in the reception area all of us very upset with other owners and staff staring at us for over 20 minutes The staff completely ignored us whilst knowing full well we were there to say goodbye The cat waiting area around the corner we later discovered was completely empty and the staff could have seated us there instead for privacy had they actually cared about their customers but they did not When we were finally called into the room after waiting 20 minutes very distressed in a very busy public waiting room 2 pre-filled vials of the euthanasia solution were carelessly left out on show on the counter which was upsetting for us to see The vet then went to get our small and very sick dog and brought him in under his arm struggling to carry him almost dropping him before he put him on the examination table As soon as our dog had been put to sleep we were told to leave the room and sit in the waiting room in front of all other owners all visibly distressed whilst the vet removed our dogs cannula Not sure why they had to do this in private and why this could not have been done with us in the room The vet initially asked us to take our dog out the front door to our car to which we declined and took him out the back all the while the vet struggled to carry him and mentioned when we will be billed upon putting our dog in the car No empathy or compassion from any of the staff the women at the reception desk completely ignored us crying in the waiting room for over 20 minutes whilst we waited the vet we had briefly spoke to on the phone saw us and ignored us whilst he walked by numerous times and it was not even the same vet that euthanised our dog Totally disappointed and angry with Kingston services been with them almost 15 years and have never felt so angry and disgusted at the care of not only our animal but us as owners and human beings losing a family member
ian littleproud
6737 reviews
N/A
4 months ago
Over Priced Goods
My dog had to go on to Purina Proplan Veterinary Diets Hypoallergenic Food as it was late Christmas eve I didn t think anything of it but try to get food in to the dog As in the title it says Veterinary so I presumed you could only buy from a vets After checking the food out I could buy same food and amount at a well named Pet Shop 31 50 CHEAPER I sent an email to the company and received the bog standard reply With Vets been so expensive you try to save where you can and you would of thought that the practice would try to help as wellALWAYS CHECK BEFORE YOU BUY
P T
6737 reviews
N/A
4 months ago
They caused my dogs death and tried deflecting it back onto me
I have never had a company make me feel more sick to the stomach as this one Our 15yr old dog had atopic dermatitis for many years was always managed absolutely fine no tablets steroids etc went for regular checkups due to pancreatitis she was all well and even many times told how young she acts As the weather was changing i spoke to the vet about it and whether there was anything that could make her comfortable especially with her age was told about Apoquel Biggest regret of my life trusting a PROFESSIONAL it was more expensive how apparent but with no side effects and was completely safe So you explain to me how within 3 months of her being on this medication she suddenly developed incontinence was very lethargic and was not well at all I immediately stopped the apoquel but unfortunately you had already caused the damage to our girl YOUR VET EVEN STATED ON HER MEDICAL REPORT THAT APOQUEL COULD HAVE BEEN THE CAUSE but yet you denied that didn t you despite the fact i have it in black and white You also knew she suffered with UTI s and when i researched it that medication clearly states that it should NOT be administered to a dog with UTI s Because of you her kidneys failed and when i pleaded with the nurse if there was anything that could be done she callously replied with well not unless you have a spare kidney and what exactly did you respond with when i complained about that oh the nurse was trying to put it into context So that s you excusing a staff members complete and utter arrogance and lack of any empathy do you really expect me to believe it was in context no it wasn t at all and you know that You was quick to get the money though wasn t you because that s all you re good for Your response to my complaint was nothing more than a bunch of deflective arrogant and despicable statements I really hope you enjoyed putting that sick response together This explains to me why so many vets have left your practice I am currently seeking legal advice for this as YOU KILLED OUR GIRL AND I WILL NEVER EVER FORGIVE YOU FOR THAT I hope pet owners see this and think twice before registering with you
Allison Baker
6737 reviews
N/A
4 months ago
These people are a disgrace imo
These people this company are a disgrace avoid at all costprofit before animal welfare
Miss Amanda Newall
6737 reviews
N/A
4 months ago
These vets are just a rip off had to
These vets are just a rip off had to take my 11 year old pointer in having trouble with is back legs it was his time but ended up on medication for 48 hours yes the pain has gone but still having trouble with balance and walking bill 143 consultation 63 medication 80 Same medication from Amazon under 30 Profit before the welfare off animals all as they wanted was too do a lot off test
Annoyed
6737 reviews
N/A
4 months ago
Terrible practice
Terrible practice All they re interested in is how much money they can get out of you For example wanted to charge me 32 quid for 8 paracetamol tablets Same thing at Asda 39p for 16 800 for an ultrasound I was quoted Refused to do a home visit to put my poorly doggy to sleep Medivet at swanland came out no problem I find it quite incredible in this day and age the veterinary practices and pricing is not regulated I would not use this practice again and unless your rich avoid at all costs
Mrs julie peck
6737 reviews
N/A
4 months ago
If I could give 0 stars I would
If I could give 0 stars I would Took my cat for his booster the male vet grabbed him so hard and slammed him down on the metal table I swear to god its a wonder he s still walking this vet my cat is the most sweetest big cat I walked out and I d never ever advise anyone to take your cat let alone leave it there he certainly does not like cats mine was terrified as for me iv never been so angry the words I said are not repeatable I now go to pets at home vets and my cat loves the male vet I d rather walk 50 miles than go there AVOID AT ALL COSTS
eileen jarvis
6737 reviews
N/A
4 months ago
Rather laugh and joke with staff
Absolutely fuming My poor elderly dog baxter baker coming up to 16 yrs old was traumatised coming into the vets always is We arrived early No one or their pets where in the waiting room at the usual Cottingham surgery Yet it took the flirting nurse who was talking to a male member of staff to finally call my dogs name after 20 minutes He was then only in with the nurse a couple of minutes I pay their vet yearly fee and I have pet insurance not with the 1 they recommend she could see how traumatised he was the only good thing is for his age he s in good health Definitely thinking of changing vets if that s how they look after our loving animals
Andrew Barker
6737 reviews
N/A
4 months ago
Absolutely the worse vets in hull do
Absolutely the worse vets in hull do not go there they don t careabout animals all it is money money find out your insured and let you animals suffer so they can get more money out of you I lost 2 dogs both age nine with in 5 weeks of each other even though they Knew how upset we both w54pas first words how big our bill was and wanted the money there and then there disgusting don t have a heart also I ask them for a blood test as my dog was loosing weight there refused because there said she needs to loose weight 3 weeks later she died of liver failure there make me sick to the stomach
Jim Crint
6737 reviews
N/A
4 months ago
Appalled
I ve been with these for years I used the same vet each time so I never noticed how shocking the practice actually is He has now retired so I booked with another vet to be told I had to pay the full cost up front and then claim it back off my insurance They would not do any investigation into my dog s lump unless I paid over 200 It cost me 31 just to be told they d changed their policy I didn t even get a routine checkup for my 31 I m appalled I immediately registered with another vet who is going to do the right checks and bill my insurance company when they have the results