Kitchenniche Reviews

Not sending my order - no response -

Hi I bought these peppermills but did not receive any Goods although order process says shipped Tried several times to contact this company but without reply or anything Do not buy there Dissapoitned in NL

Substituted Item

I ordered a bar tools set to compliment some bar tools my husband already has What I received was a substituted bar set not the set I ordered The set I ordered isn t even on their site anymore The description on the site of the one they sent even says it comes in a beautiful gift box Mine came in plain white boxes and some pieces were only in bubble wrap It s a joke I have been calling non stop and have emailed several times and NO RESPONSE in 3 days DO NOT ORDER FROM THIS SITE I ve contacted my credit card company to dispute the charge while I wait for them to contact me for the return

Horrible customer service Lack of

On Mar 28 21 I placed an order for 2 items On Mar 29 I received one of the items as a gift from my husband so I emailed Kitchen Niche asked that they remove one of the items from my order because I no longer needed it No response I emailed again no response I telephoned but all I got was voice mail with no opportunity to leave a message On Mar 30 I emailed them 4 times tried telephoning again just a voice message By then I no longer wanted to deal with a company with such poor customer service so I emailed to cancel my entire order In between my emails I received an email from them that they were processing packing my order I immediately emailed back to cancel my order In total since Mar 29 I had emailed them 6 times No response On Apr 1 I received an email from them saying that they had shipped the one item even though I had repeatedly asked for the entire order to be cancelled It will be returned because I do not want to deal with this company

Common thieves

Common thieves This company sells products they do not have in stock to take your money and then entrench your in an arduous process of goose chasing to pursue fulfillment Relying upon the kindness and patience of people understanding delays the pandemic may cause they ensure to exhaust any claim period available through your payment method before canceling your order without returning your funds They continue to list products for sale on their site that they have been incapable of fulfilling for nearly 7 months to ensnare other unassuming consumers in their trap They are effectively criminals fronting as a valid business Take your money and run to literally any other place of business that operates with an ounce of integrity because you will be far better off

I do not recommend doing business with

I do not recommend doing business with this company They refused to cancel an order when it was well within their power to do so refused to provide return shipping and refused to provide a full refund Unhelpful and unethical

Terrible business

Terrible businessI bought a new premium Trudeau fondue set as a gift They sent me a used dirty and damaged one and charged me 90 shipping without telling me it was not a new item It s junk not usable Not as advertised No customer would want this It is terrible business practice and wasted my time and money Should have gone anywhere else

Fraudulent vendor

Ordered 6 items with 3-5 business day shipping Two weeks later I had received nothing so I emailed and requested a refund and was blown off One item was shipped A month later I emailed again and requested a refund for the remaining items I was blown off again with it was shipped last week should show up any time Never got a shipping notification and no tracking number was provided A week later 57 days after ordering I still had nothing and put in a dispute on the credit card charge Now two weeks after telling me it shipped last week they emailed me to tell there was a problem with my address Even though they have already shipped product to me This vendor s whole game is to drag the process out beyond the credit card dispute date It s just plain fraud and I have filed a police report

Kitchen Niche don t honour the defective products they sell

I purchased the Vitantonio TicTac Tomato Squeezer and Strainer from Kitchen Niche When I tried to use the Vitantonio Tomato Squeezer and Strainer at the beginning of September to prepare and can my tomato harvest I discovered it was not only defective but didn t work On September 13th I received the following response from the Kitchen Niche support person It looks like you simply received a lemon I m sorry about that I was asked to send a video showing how it is spinning without the cutting wheel turning As per the request I sent two videos on September 21st Subsequently I sent multiple emails and called It is now November 28th and I am still awaiting a response reimbursement or store credit I appreciate that Kitchen Niche acknowledged that the tomato squeezer and strainer they sold me is defective and requested I send a video to prove so I am happy with all the other items I purchased from them However it is not good business practice for Kitchen Niche to not respond to their customers or to not stand behind the defective product they sold me I should also not be expected to pay to ship the product back to the store I request to receive a full refund for this defective product because I have lost faith in the quality of the product

Fast Efficient Service

I orderred 3 Frigoverre jugs on a Sunday about 8 30 PM I inquired that same evening when my items would be shipped I received a return email immediately advising me the items would ship the next AM I received the items on Tuesday in the morning as promised I couldn t really ask for more The product arrived as promised in new condition Great service great price