Kitchenxperts Reviews

Proceed with Caution

I ordered an egg yolk separator from them on December 2nd last year I received an order confirmation but never heard anything I decided to reach out in January and the customer service representative said that the warehouse was on holiday for the whole month and would be back in February I reached back out in mid-february 70 something days after I placed my order and after their 50 day guarantee window had passed and asked for a refund The customer service team responded saying Thank you for contacting us Your product has been sent we use the fastest logistics method you will receive it shortly Our products will be as described on the website sorry for the delay I found this pretty frustrating so I referenced their 50 day guarantee again and the representative responded saying Hi we have told you before that we were on holiday and that we will not start again until January 30th I ve now been waiting 81 days for a simple egg yolk separator I tried to call but the line is disconnected and now I m waiting to see if they ll allow me to speak with a supervisor I work with a lot of vendors as a coffee shop owner and this is by far the worst experience I ve ever received from a company I will absolutely never work with these people again and I hope to spare anyone else